Workshop Engineer

Purpose of Role:

The workshop technician will be part of a team responsible for managing the repair of devices returned to the workshop by our customers. The technician will communicate with the customer via telephone, e-mail or face to face where necessary. Additionally, pre-delivery inspection of devices will be undertaken by the workshop team.

Principal Duties and Responsibilities:

This Job Profile is not an exhaustive list of duties for the position holder. It does, however, provide an indication of the main duties and responsibilities of the position.
• Provide technical support to customers (technical and non-technical), field service engineers, clinical support and our sales team.
• Liaise/communicate with our suppliers in order to help resolve problems or report incidents/issues which require manufacturer input.
• Stock management and administrative tasks.
• Forming part of the workshop team, be responsible for the completion of tasks allocated, using the processes and procedures recommended by the original manufacturer.
• Ensuring all activity is recorded on our Service Management system.

Role Requirements:
• The ideal candidate will have a third level qualification in either biomedical engineering, electronics, electrical engineering or applied science.
• Good computer skills, with a working knowledge of Microsoft Outlook, Word and excel.
• Must be able to work on own initiative, but also work well in teams.
• Previous experience in a customer support role would be advantageous.
• Good communication and interpersonal skills, both verbal and written are essential
• Ability to understand and follow manuals, work instructions and related information
• Ability to understand, implement and maintain the quality standards set by both Cardiac Services and the equipment manufacturer.
• Whilst not essential, knowledge of basic computer technology and networking would be advantageous.

Employees are responsible for their continuous professional and personal self-development.

The successful candidate will be required to update their knowledge and skills to fit the changing requirements of the role. Therefore, this Job Description is an outline of the current broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. It will be reviewed and updated in line with future needs.