F

Customer Service Representative - Hiring Now

icon building Company : First Stop
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.

Job Description - Customer Service Representative - Hiring Now

We are looking to hire a competitive Customer Service Representative to join our productive team at First Stop in Dublin.
Growing your career as a Full Time Customer Service Representative is an amazing opportunity to develop relevant skills.
If you are strong in problem-solving, leadership and have the right experience for the job, then apply for the position of Customer Service Representative at First Stop today!

First Stop is one of Europe's fastest growing tyre service providers with 16 years' professional experience. At present, we have 2,000 service centres in 25 countries across Europe. This impressive growth has always been led by one ambition: to offer our customers the best service, products and advice on tyres and vehicles. So, when it comes to tyres, First Stop should be your first choice!

We are currently looking for Customer Service Representatives to join our team in Malahide Road. We offer a great place to work in a company that thrives of teamwork and achieving superior customer service - why not come join our team.

 

The Customer Service Representative is responsible for delivering exceptional customer service to all customers, coordinating advice and manage all activities between the front desk and the workshop, and allowing our customers to make informed decisions about their vehicle needs and services, to help increase sales and build loyalty and to create a positive customer experience.

The role is responsible for exceeding the total monthly projected service sales and profit goals of the depot, promoting and being the point of contact for the RPM Program.

The Customer Service Representative will offer service recommendations , ensuring completion of quality workmanship and communicate to the customer any special circumstances that impact overall satisfaction.

 

Main Responsibilities;

  • Answering telephones
  • Dealing with customer requests and bookings,
  • Organising schedule for Depot,
  • Agreeing pricing of jobs with customers,
  • Completing all administration tasks for company system.
  • Delivering all of the above by implementing the RPM procedures (12 Steps)

 

The ideal candidate will have;

  • Excellent customer service experience
  • A very good level of written and spoken English
  • Retail or sales experience
  • Computer literate, knowledge of Microsoft Office
  • Provisional Driving License

 

Benefits

  • Basic Salary
  • Bonus Scheme
  • 21 Days Annual Leave
  • Internal Promotion potential
  • Accredited Training
  • Further Education
  • Life Insurance
  • PRSA
  • Employee Assistance Programme supported by VHI
  • Staff Discounts
  • Affinity Scheme
  • Enhanced Family Leave Benefits
  • Bike to Work Scheme
  • Refer a friend scheme
  • Company events
  • On-site parking
  • Store discount
  • Wellness program

Experience in the Motor Industry is an advantage for this role.

 

Job Types: Full-time, Permanent

 

Salary: €11.30-€12.00 per hour

 

Schedule:

  • 8 hour shift

 

Supplemental pay types:

  • Bonus pay
  • Performance bonus

 

Language:

  • English (preferred)

 

Work authorisation:

  • Ireland (preferred)

Benefits of working as a Customer Service Representative in Dublin:


● Learning opportunities
● Opportunities to grow
● Advantageous package
Original job Customer Service Representative - Hiring Now posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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