Front Office Assistant Manager

icon building Company : The Kingsley
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Front Office Assistant Manager

Job description

Responsibilities:

  • To provide an excellent guest service experience
  • Manage the Front Office requirements in the absence of The Front Office Manager
  • Assist the Front Office Manager in developing the team, taking into consideration succession planning
  • Liaising with Front Office Manager on optimising sales and revenue growth
  • To assist with the monthly forecasting
  • To assist with the management of all budgets in line with rooms occupancy
  • Be an excellent communicator and take a hands-on approach to your role.
  • Have a real passion for and knowledge of the hotel offerings, enabling you to up sell and promote the dining outlets, Spa and Health Club
  • Attend training sessions provided by management to further develop your skills.
  • Assist with the effective training plans to integrate new staff into the team
  • Experience with Opera property management system

Qualities we are looking for:

  • A passion for providing exceptional guest service
  • Excellent attention to detail
  • Confident, professional and welcoming personality
  • Impeccable appearance of personal grooming
  • Proficient in English language
  • Have a positive impact, taking personal responsibility and initiative to resolve issues
  • Be flexible, responding quickly and positively to changing requirements
  • Maintain high team focus by showing co-operation and support to colleagues in pursuit of the department goals

What you'll get in return:

  • A competitive salary
  • Company funded educational programs
  • Discount on dining options of up to 50% across our dining outlets within The Collection
  • Reduction on accommodation for family and friends across The Collection
  • Discount on Spa treatments and products
  • Use of health club and swimming pool
  • Staff dining facilities
  • Staff parking
  • Rewards and recognition such as service awards and employee of the year awards

Job Type: Full-time

Benefits:

  • Company events
  • Employee discount
  • Gym membership
  • On-site parking
  • Store discount
  • Wellness program

Schedule:

  • 8 hour shift
  • Weekend availability

Work Location: In person

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