Online Support Officer

salary Salary :

€2,700 - 3,800 monthly

icon building Company : ActionPoint
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Open only for candidates based in Ireland

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Job Description - Online Support Officer

Job Description:

ActionPoint is seeking a dedicated and independent Online Support Officer to join our dynamic team in Limerick, Munster, IE. As an Associate Level position, the Online Support Officer will be responsible for providing efficient and effective online support to our clients. This part-time role requires a minimum of 2 years of experience in a similar position.

Responsibilities: - Provide timely and professional online support to clients via email, chat, and other communication channels - Troubleshoot technical issues and provide solutions to clients - Update and maintain client records and documentation accurately - Collaborate with other team members to improve support processes and procedures - Assist with training clients on new technologies and tools - Monitor and analyze client feedback to identify areas for improvement

Requirements: - 2+ years of experience in a customer support or similar role - Strong attention to detail and problem-solving skills - Excellent communication and negotiation skills - Ability to work independently and in a team environment - Proficiency in using online support tools and software - Bachelor's degree in a related field preferred - Ability to work flexible hours as needed

Personality Traits: - Dedicated: Must be committed to providing excellent support to clients - Independent: Ability to work autonomously and take initiative

Soft Skills: - Attention to Detail: Must be meticulous and thorough in all aspects of the job - Negotiation: Ability to negotiate and resolve conflicts effectively

Benefits: - Travel opportunities to attend conferences and training events - Dental insurance for all employees - Joining bonus upon successful completion of the probationary period

Working Environment: At ActionPoint, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is passionate about pushing boundaries and delivering exceptional results for our clients.

If you are a self-motivated individual with a passion for technology and a strong dedication to customer satisfaction, we encourage you to apply for the Online Support Officer position with ActionPoint. Deadline to apply is July 3, 2024.

Equal Opportunity Statement: ActionPoint is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

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Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Online Support Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Ireland

This job is no longer accepting applications.

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