Web Chat Manager - Work from home

salary Salary :

€3,600 - 4,700 monthly

icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Job Description - Web Chat Manager - Work from home

Job Description:

Indeed Ireland Operations Limited is seeking a motivated and experienced Web Chat Manager to join our team on a part-time basis. This remote position allows you to work from home in Waterford, Munster, Ireland.

Responsibilities: 1. Manage a team of web chat agents, ensuring they provide excellent customer service and meet performance targets. 2. Develop and implement strategies to improve chat response times, customer satisfaction, and conversion rates. 3. Monitor chat conversations for quality assurance and provide feedback to agents. 4. Analyze chat data and trends to make data-driven decisions for improvement. 5. Collaborate with other departments to address customer inquiries and resolve issues. 6. Create and deliver presentations on chat performance to stakeholders. 7. Stay updated on industry trends and best practices to continuously improve chat operations.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Minimum of 6 years of experience in customer service, with at least 2 years in a chat management role. 3. Strong communication and leadership skills. 4. Resilient and reliable personality traits. 5. Proven ability in analysis and presentation skills. 6. Ability to work independently and prioritize tasks effectively.

Benefits: 1. Paid Time Off (PTO) for a healthy work-life balance. 2. Visa sponsorship for eligible candidates. 3. Relocation allowance for those willing to move to Waterford, Munster, Ireland.

Working Environment: At Indeed Ireland Operations Limited, we prioritize quality in all aspects of work, products, and services. We believe in fostering a positive and collaborative work environment for our employees to thrive.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement: Indeed Ireland Operations Limited is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to diversity, inclusion, and creating a welcoming and inclusive environment for all employees.

How to apply:

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Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Web Chat Manager - Work from home posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Ireland

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