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Part-time Operations Officer (Fixed-term) SNN

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Job Description - Part-time Operations Officer (Fixed-term) SNN

Part-time, Fixed-term contract

Shannon Airport

Salary starting from 19,000 EUR per annum



Job Purpose:

Help coordinate the smooth running of the Shannon base which includes dealing with bookings, queries and the groundhandling of flights when they arrive and depart.

Be the face of the business providing world class service to our customers whilst ensuring a smooth transition from the start to finish of our customers journey and flights with Signature Flight Support.

Who we are:

We are Signature Aviation, a global provider of VIP services to business and private aircraft customers with a heritage dating back to 1879.

Business and private aircraft customers land their aircraft with us and we do everything we can to deliver a truly exceptional service, we don’t just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refueling and ground handling, to the owners and operators of private, business, military, and commercial aircraft.

We operate from more than 400 individual locations across North America, UK, Mainland Europe, and Asia.

We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.

What you'll be doing:

You will be responsible for assisting the day-to-day operations of the base, providing exceptional customer service to all passengers, visitors and crew in line with the Signature Service Programme. You will carry out ramp services as required for the operation, providing assistance to crews and liaising with ground handling services where necessary as directed by the customer and General Manager. This will involve arranging services such as catering, toilet service, re-fuelling, transport and hotel accommodation and providing a full aircraft ground handling service

Successful candidate will liase with customers and provide information relevant to flight requirements, ensuring that we adhere and comply with all requirements/guidelines/passport, customs, and immigration formalities set by the airport authority, Immigration and Customs.

The above list is not exhaustive and team members may, at any time, be required to complete other duties reasonably expected.

About you:

  • Ability to work accurately under pressure in an operational environment
  • Excellent interpersonal skills
  • Passion and/or knowledge of aviation
  • Customer Service Experience desired
  • Flexible approach to work
  • Independent decision making skills
  • Ability to Multitask
  • IT Literate and proficiency in using Microsoft Office programmes – Word, Excel, PowerPoint etc.
  • Additional languages are desirable
  • Valid and clean driving licence
  • Ability to clear a Garda vetting check as a requirement for an Airport ID
  • Articulated Lorry licence would be beneficial but is not essential.

What We Offer

Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall health, wellbeing and that all-important work / life integration.

  • Enhanced holiday entitlement – 264 hours per year standard (Pro-rata for part time), 23 + 10 bank holidays (again pro-rata if part-time).
  • Company Pension Scheme, with matched contribution up to 6%
  • Sickness entitlement (after probation completed)
  • Part-funded Private Medical Insurance
  • Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
  • Specsavers vouchers for free eye test and money towards glasses
  • Full access to LinkedIn Learning and ongoing Training & Development Opportunities
  • Global Development Scheme Opportunities
  • Mentorship schemes
  • Recognition programme - performance, going above and beyond, service
  • Enhanced Family Friendly Leave Policies
Original job Part-time Operations Officer (Fixed-term) SNN posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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