Community Manager - Aethos Milan

Who We Are:

Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just ”having a job”. Everyone who works at Aethos can make a personal impact on the community and company - great ideas can come from anywhere.

We are a young and dynamic hospitality company that understands the value of time with friends and loved ones. We make a conscious choice towards sustainability and well-being, and the luxury of time and space. We stand for freedom from the stresses and anxieties of modern life. We want to be the first choice for anyone who seeks respite and refuge from the boring, the stressful, and the unsustainable. That‘s why we define hospitality differently: while all of our decisions should be made with the community and needs of our guests in mind, we always strive to create a community that we want to be part of and that improves the world around us. We invite you to be part of our story.

About Aethos Milan

Aethos Milan is a boutique hotel and members club in Milan’s vibrant Navigli district. With 32 individually designed rooms, a world-famous cocktail bar, a gym, and our Zaia restaurant we aim to make Aethos Milan a home for travelers and our members alike. The essence of great hospitality will however always be an outstanding team. That's why we are looking for you!

Aethos is a member club, hotel & culinary destination in Milan. We are creating a new kind of premium experience for a community of conscious travelers and members. We’re here to innovate, change, and re-invent the travel industry.

Overview:

Aethos is looking for a dynamic and people-oriented professional with a strong background in experience curation and community management to join our team as Community Manager in Milan.

In this role, you will be responsible for fostering a vibrant community in your city, curating exceptional experiences, recruiting top tier members, and building Aethos into the brand for global citizens and curious travelers in Milan.

Core responsibilities include:

● Member acquisition

● Member engagement

● Customer obsession and success

● Experience curation

This role will report to our Global Head of Membership and Aethos Milan General Manager.

• Be the face of the Club, maintaining a strong on-site presence to connect with members and create memorable, meaningful experiences.
• Drive member acquisition: identify and recruit top members in your city. This is your core KPI.
• Craft exceptional experiences that boost member engagement and create the ‘wow’ factor.
• Curate ‘the vibe’ — from lighting to energy to music.
• Communicate effectively across platforms (e.g., WhatsApp groups, Newsletters, etc.) both inbound (ensuring timely, efficient, and clear responses to all member inquiries) and outbound (keeping members engaged and informed of all updates)
• Boost Club revenue by identifying opportunities to increase membership sales, optimize event experiences, and explore strategic partnerships.
• Close the feedback loop – ensure the feedback from your members is getting back to the correct stakeholders to ensure the member experience is constantly improving

• YOU HAVE:
• a proven background in hospitality, events, and/or community management (eg running a members club)
• a collaborative approach, working closely with colleagues to support a seamless member experience.
• experience working with high-profile clients, handling sensitive situations discreetly and maintaining a polished presence.
• flexible availability, and can work evenings and weekends as needed. Availability to travel for retreats.
• YOU ARE:
• charismatic, confident, and creative
• excellent problem-solving, communication, and listening skills
• able to work effectively with multiple stakeholders, and can be accountable to both the central membership team and the local Milan GM
• LOCATION AND LANGUAGE REQUIREMENT:
• The ideal candidate must reside in Milan, as the role requires a daily on-site presence to engage with members and oversee daily operations at the Club.
• Strong knowledge of Milan, its culture, and its business sectors is considered a significant plus.
• Established local contacts and familiarity with the local market will be advantageous in building and maintaining relationships within the community and beyond.
• Additionally, the candidate must be a native Italian speaker and possess fluent English proficiency at a C2 level, both written and spoken.

Think you have what it takes?

To apply, please send your CV and a brief cover letter.

Let’s create something extraordinary together.