Numero di candidati
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At Splendido, A Belmond Hotel, part of the prestigious LVMH Group, we stand as a symbol of timeless elegance, perched high above the sparkling Gulf of Tigullio and the enchanting village of Portofino. Our history is legendary, and with each season, we continue to reimagine the future of luxury hospitality, where heritage meets innovation.
Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging characters, whose personality, humor and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.
We are looking for a Executive Housekeeper to manage our Housekeeping operations.
The Executive Housekeeper is responsible for overseeing the housekeeping operations across all areas of the hotel. This role requires a strategic leader capable of ensuring the highest standards of cleanliness, hygiene, and aesthetic appeal are consistently maintained. The ideal candidate will excel in managing teams, developing and implementing housekeeping protocols, and ensuring compliance with health and safety regulations. Additionally, this role involves coordinating the efforts of Assistant and Supervisor Housekeepers to achieve optimal operational efficiency.
The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate about service and willing to grow professionally.
He/She will Report to the Director of Rooms.
What You’ll Do:
Housekeeping Operations Supervision:
- Supervise housekeeping operations in all areas of Hotel Splendido.
- Ensure the hotel maintains the highest standards of cleanliness, hygiene, and aesthetic appeal.
**Personnel Management and Training:**
- Train and manage housekeeping staff to ensure they provide top-level services while adhering to company policies.
- Conduct regular performance evaluations of staff and provide constructive feedback to support their professional development.
- Develop and implement training programs for new hires as well as ongoing training for existing staff.
Standard Operating Procedures (SOP):
- Establish and enforce standard operating procedures (SOPs) for cleaning and maintenance tasks to ensure consistency across all areas of the hotel.
- Monitor daily operations to ensure all housekeeping activities are carried out efficiently and promptly.
**Maintenance of Hotel Areas:**
- Ensure guest rooms, public areas, back-of-house areas, and grounds are maintained according to established cleanliness and quality standards.
- Coordinate with other departments such as maintenance, front office, and laundry services to ensure seamless operation.
Budget and Inventory Management:
- Prepare annual budgets for the housekeeping department in collaboration with financial managers.
- Manage inventory levels of cleaning supplies, linens, uniforms, equipment, etc., ensuring adequate stock while controlling costs.
- Negotiate contracts with vendors to secure quality products at favorable pricing.
**Quality Assurance and Complaint Resolution:**
- Implement quality assurance measures to regularly inspect facilities for cleanliness and maintenance issues.
- Address any guest complaints regarding housekeeping service promptly and efficiently.
Updates and Innovation:
- Stay updated on the latest trends in cleaning technology and sustainability practices to continually improve service delivery.
- Promote environmentally friendly cleaning practices throughout all operations under supervision.
Compliance and Safety:
- Ensure compliance with all local laws regarding health and safety in hospitality settings.
- Develop risk assessment strategies for housekeeping tasks to minimize accidents or injuries among staff members.
Communication and Reporting:
- Maintain clear communication channels between the housekeeping department and upper management.
- Provide regular reports on key performance indicators (KPIs), challenges faced, solutions implemented, and suggestions for operational improvements.
Who You Are:
What You’ll Gain:
At Splendido, we don’t just offer jobs; we create pathways for growth. We believe in nurturing talent and providing opportunities for long-term development. As a **Executive Housekepeer**, you’ll have the chance to grow your career, shaping the future of hospitality.
About Belmond:
Join us in our journey to redefine the future of luxury, where tradition and innovation meet to create unforgettable moments.
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