Guest Relation Agent. Romazzino a Belmond Hotel

Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.

The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service.

Romazzino a Belmond Hotel in stunning Costa Smeralda for the season 2025 is looking for a talented Guest Relation Agent to join our team.

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence, curiosity and community.

He/she is passionate about service and willing to grow professionally.

He/She works closely with our guests while they are on property to discover their preferences and how they want to feel, creating tailored recommendations.

RESPONSIBILITIES:

Guest Engagement: Provide a warm and welcoming environment, anticipating and addressing guests' needs to enhance their overall experience.

Communication: Act as a liaison between guests and hotel staff, ensuring effective communication and resolution of any concerns or special requests.

Issue Resolution: Handle guest inquiries, feedback, and concerns promptly and professionally, seeking solutions to ensure guest satisfaction.

Coordination: Collaborate with various departments to fulfill guest requests and ensure a seamless and enjoyable stay.

– Effective communication;

– Emotional intelligence;

– Collaboration;

– Drive results;

– Adaptability;

– Global perspective.

Other requirements:

– Fluent in English and Italian; third language preferred;

-Professional experience within the same role in a luxury environment;

–       Seasonal Labour contract according to C.C.N.L. Settore Turismo (Confindustria) ;

–       Learning & development activities;

-        All meals provided

-        Welfare program

-        Uniform dry cleaning

-        Team social events

-        Accommodation provided for not residents

-        Career opportunities within Belmond