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Technical Customer Support Specialist

icon briefcase Tipo Lavoro : Full Time

Numero di candidati

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Descrizione Lavoro - Technical Customer Support Specialist

Location: Oriente, Lisbon

Contract Type: 6-Month CDD (Fixed-Term Contract)

Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments and want to work for a global leader in the Search Engine industry? Join our team as a Technical Customer Support Specialist and become the go-to expert for resolving customer queries through voice, email, and chat.

Why Join Us?

We offer a competitive compensation package, continuous learning opportunities, and the chance to work in a collaborative environment where your contributions make a difference.

Whats in it for You?

Salary & Benefits:

  • Monthly Base Salary: 1000 EUR gross

  • Annual Base Salary (including 2 extra month salaries): 14,000 EUR

  • Performance Bonus: 120 EUR /month (1,440 EUR /year)

  • Meal Allowance (net): 7.23 EUR /day (1,908.72 EUR /year)

  • Transport Allowance: 20 EUR /month (240 EUR /year)

  • Health Insurance: Provided from day 1 (free after 6 months)

  • Total Possible Gross Annual Income: 16,148.72 EUR plus a performance bonus on top 1,440 EUR /year

Work Schedule:

  • Hours: Monday to Friday, 08:0020:00 (rotational shifts)

  • Weekends: Saturday and Sunday, 08:0017:00

  • Days Off: 2 rotational days per week

Key Responsibilities:

  • Assist customers through phone, email, and chat regarding their orders, subscriptions, and invoices.

  • Deliver a superior customer experience, ensuring all queries are resolved with high-quality service.

  • Monitor and follow up on customer issues until fully resolved, adhering to agreed deadlines.

  • Collaborate with internal departments to ensure seamless resolution of customer requests.

What Youll Need to Succeed:

  • Language Skills: Native Italian with excellent formal speech and strong writing skills; English proficiency at a B2 level.

  • Experience: Previous Customer Service experience is mandatory.

  • Skills:
    • Strong interpersonal, writing, and communication abilities.

    • Problem-solving mindset with great attention to detail.

    • Proficiency in using customer support tools and communication platforms.

    • Comfortable working in a fast-paced, tech-savvy environment.

Important Dates:

  • Application Deadline: January 30, 2025

  • Start Date: Flexible, join our dynamic team in Lisbon!

Hiring Process:

  1. Application Review

  2. Language Assessment

  3. 12 Interviews with the Client

Original job Technical Customer Support Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

This job is no longer accepting applications.

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