Senior Client Relationship Officer

Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance 

We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices. 

With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian. 

Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise. 

Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients. 

Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines. 

What’s In It For You 

• Competitive salary 
• We are globally hybrid with 2 days in office (please check the specifics for this role during interview process)
• Flexible working hours 
• Private Pension Plan fully paid by the company after probation
• Private medical insurance with Catastrophe cover fully paid by the company
• Employee recognition program and spot bonuses

Job description:

• Comprehensively providing client and portfolio management services for several dedicated fund mandates in the alternative sector (Private Equity / Real Estate / Infrastructure / Debt / Fund of Funds), ensuring customer satisfaction and development of the client relationship.
• Assuming the lead role for such clients and key service providers (e.g. investment advisors, delegated portfolio managers, depositaries, and fund administrators). This means:

For fund mandates under the advisory model of portfolio management:

• • Ensuring competent and timely execution of portfolio transactions on behalf of the fund, including (i) review of investment presentations and the respective recommendations from the Investment Advisor and flagging any issues, (ii) performing ex-ante and ex-post compliance checks including coordination of asset-level AML checks, (iii) drafting the relevant transaction board minutes and convening the board, (iv) presentation of the transaction to the board of the Company for approval, (v) follow-through of the deal to completion.

For fund mandates under the delegation model of portfolio management:

• • Ensuring appropriate ex-ante involvement in portfolio transactions in advance of execution by the Delegated Portfolio Manager, notably with respect to the coordination of the risk management reviews with the risk management team, and valuation reviews with the valuation team.
  • Ensuring competent and timely monitoring of portfolio management activities undertaken by the Delegated Portfolio Manager, through the effective use of quarterly KPIs.
• Preparation of quarterly AIFM board meetings for the relevant funds, including the drafting of minutes, compilation of the board pack, and presentation of the previous quarter’s activities of the relevant funds to the board of the Company.
• Maintenance of corporate and operational documentation related to the funds, including record keeping of board meeting minutes, drafting and regular reviews and update of the operating memorandum, etc.

• Active involvement in the set-up phase and onboarding of any new assigned mandates, including the review of fund documents, relevant agreements and operating memorandum.
• Participation in project work, aimed at (i) the continued improvement of our service delivery and efficiency (process/procedure development, automation, standardisation) and (ii) compliance with the latest regulatory developments.

#LI-Hybrid

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Qualifications:

• University degree in economics or law
• Minimum of 3 years of practical experience with Luxembourg AIFs, ideally within an AIFM
• Experience and ability to communicate well with clients in a high-profile environment
• Excellent organisational skills
• Fluency in English, with German being a significant advantage

Competencies:

• Excellent communication and interpersonal skills, good team spirit
• Ability to take ownership of daily workload and document the status of deliverables
• Solutions-oriented mind-set, with the ability to balance business needs with applicable laws
• Ability to work autonomously and remain calm under pressure whilst delivering within agreed deadlines
• Good organisational skills with the ability to work methodically and accurately
• Initiative for continuous self-development as well as improvement of internal processes

• Unlike most AIFMs in the market, we offer a unique setting where many our fund mandates are based on the advisory model of portfolio management, which means that each relationship manager is responsible for the execution of portfolio transactions from A to Z, giving them the opportunity to experience the investment decision process first hand.
• The opportunity to work in a dynamic sector, on interesting transactions and in direct contact with large-scale institutional investors

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.