Customer Service (Freight Forwarding)

Job Description :

• Undertake a control tower role for key accounts and liaises closely with customer/vendor /origins and destination offices and carriers to ensure compliance to Customers’ logistics requirements to achieve high operations and customer service excellence.
• To provide sales support / quotation to customers when required.
• Execute day-to-day operational activities according to requirements and KPI, ensuring close co-ordination with carrier, co-loader, airfreight forwarders, contractors, origin and destination offices to obtain high customer satisfaction, and review and resolve all customer’s enquiries and concerns promptly and professionally as part of the control tower role.
• Participate periodic meetings with customers, vendors, and providers (carrier, co-loader, contractor)
• Support new product initiative and development with key accts to achieve organic growth
• Arrange Air/ Sea shipments for Import/ Export.
• Ability to coordinate independently to ensure a timely and smooth operation.

Job Requirements :

• 2-3 years’ experience in customer service under logistic industry. 
• Possess a working experience in freight forwarding is required for this role.
• Proficient in the operation for freight forwarding industry.
• Able to speak, read & write in Mandarin Chinese, English & Bahasa Malaysia.
• Preferably Senior Executive specialized in Logistics/Supply Chain or equivalent.
• Understanding the operation of Import & Export as well as custom clearance.
• Strong communication skills, must be efficient during work, maintain a good relationship with customers.
• Skillful in using of Word, Excel and other Microsoft Office software.
• Experience for Rate request to pricing / quoting for Air / Sea Freight will also be taken into consideration.