Developer III - Software Engineering

Job Description :



Application Development/Support Analyst (Node.JS/React.JS/TypeScripts/Xamarin Forms) Job Opporutnity


Node.JS/React.JS/TypeScripts/Xamarin Forms - L1 & L2 Application Support:


Job context:


We’re looking for DevOps Application Develop/support engineers with experience in Node.JS/React.JS/TypeScripts/Xamarin Forms, who can Monitor, develop and provide support for our international offices on Azure platform applications. It’s a 24 x 7 Process oriented, SOPs to resolve user problems, as well as to prepare, launch, troubleshoot campaigns and report.


Requirements:
Candidate must possess at least Diploma/Graduate Diploma/Bachelor's Degree in (Computers, Computer Science/Information Technology or equivalent).
1 to 6+ Year(s) of working experience in any of the Skills related (Node.JS/React.JS/TypeScripts/Xamarin Forms) is required for this position.
Required At least 1 to 4 years of Digital Application support experience in (Node.JS/React.JS/TypeScripts/Xamarin Forms) for L2 role.
Fresh Graduates with Strong development knowledge are encouraged to apply for L1 Role.
Experience of understanding customers, managing incidents and meeting business expectations.
Experience or knowledge in Service Now or Other ITSM ticketing System required.


Role and responsibilities:
Handle escalated issues (P1’s) and technical issues.
Participates in KT sessions and workshops, effectively communicates and shares knowledge and experience in the context of L1/L2 Support.
Proactively build documentation related to the Service Support components.
Assists the other service levels in understanding hand offs, POCs for each application area, by domain or tech stack specialization.
Answer end user calls when required.
Monitor and provide support for Azure platform applications.
Ability to independently resolve tickets across the service lines in scope, in line with the expected SLAs
knowledge in Service Now or Other ITSM ticketing System required.
Create and maintain documentation for supported applications. Maintain logs of all issues and resolutions for all production processes.
Co-ordinate with various teams and raise support ticket for all issues, analyze the root cause and assist in efficient resolution of all prod issues.
Resolve the issues in fast and professional manner.
Understand the complete process of the application and suggest possible enhancements to avoid future issues.
Propose automation of mondain and recurring tasks
Enhance the process involved and reduce the number of support and change requests.
Implement best practices on the on-going process and reduce the process timing to avoid overlap between the processes.


Shifts:24/7 support, 2 shifts (night shift and day shift).


Technical skills required:
Node.JS
Typescript
React.JS
Java Script
Xamarin forms
C#.Net
Azure
SQL Server
HTML
CSS


Required language(s): English

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