Logistics Customer Service

Company Overview

The company is a Singapore based company, offering a one-stop total logistics solutions.

Its expertise includes - Airfreight & Seafreight (Import & Export), Transhipment Cargoes, Consolidation Services, Custom Brokerage, Warehouse, Distribution & Packing Services, Projects & Exhibition Cargoes, Cargo Insurance and Warehousing.

Responsibilities: 

• Develop effective customer relationship by providing regular feedback.

• Conduct periodic operational review with customers.

• Ensure shipment arrangements are made for customers and update shipment status to customers from time to time.

• Serve as liaison between customers and various internal departments and vendors where required.

• Resolve customer complaints promptly.

• Maintain adequate records and prepare necessary reports timely.

• Monitor shipment movement; follow up with operations department, compile documents required for operations, follow up and ensure shipment moves smoothly and on time.

• In-charged of customs declaration

• Any other tasks by management

Requirements:

• Fresh Grads will be considered

• Good communication and strong interpersonal skills

• Possess problem solving skills

• Meticulous and able to multi-task

• Familiar with customs declaration

• Languages: English, Bahasa Malaysia, Mandarin (added advantage)

• Willing to work in Bukit Tinggi, Klang