Clinic Manager _ Medini Iskandar (18545)

Responsible for overseeing daily Clinic Operations  Handle patient and client relations, complaints and related matters
Oversee work processes, policies, directives and SOPs and deliver high standard of efficiency, service and quality across all departments.
General day-to-day administration duties and clinical support
Ensure all clinic equipment are well maintained according to the clinic and audits (MOH & RTAC) requirements
Manage the clinic facilities, and ensure they are in good order
Coordinate PR, arranging of vendors and department on maintenance etc
Provide and coordinate with Vendors for IT Support
Be the inter-connecting person with HQ Office & GMH Hospital personnel.
Coordination and liaising with local and international patients; check in hotels, transport etc.
Attend to patients’ requests and needs, and work with the different departments on deliverables.
Assist in recruitments, onboarding, training, mentoring and evaluation of staffs.
Budgeting, planning and submission of business proposal, performance management and risk management.
Contribute and support business development initiatives.
Project management and execution.
Have experience leading and empower team members to ensure all task are in compliance, no complaints and feedback to HQ for any support or guidance needed
To be involve, ensure and manage all audits, compliance , licensing , legal and regulatory of MOH & RTAC or any other if required by company
Requirements :
Malaysian Citizens only
Ability to speak English and Mandarin will be an advantage to liaise with Mandarin or English speaking patients.
Minimum Diploma/Advanced/Higher/Graduate Diploma with relevant healthcare experience.
Customer service orientation with a pleasant disposition.
Be able to deal with sensitivity to the needs of patients with different cultural, environmental and social backgrounds.
Good Leadership, interpersonal and communication skills.
Ability to manage pressure, multi-task and work independently in a fast-paced environment.
Good computer skills
At least 3-5 years of experience in Healthcare industry and 2 years of managerial experience in operations setting.
Able to work independently with minimum guidance.
Lowest Qualification :
Diploma

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