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Manager – Sales & Operations – Michael Kors

icon building Syarikat : Valiram Group
icon briefcase Jenis Pekerjaan : Sepenuh Masa
icon geo-alt Null, Null

Bilangan Pemohon

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Mohon Sekarang
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Penerangan Pekerjaan - Manager – Sales & Operations – Michael Kors

  • POSITION SUMMARY
  • The mandate of this role is to drive the sales revenue for the assigned area(s) and/or brands and manage the sales and merchandising functions. In addition, you will be expected to be actively involved in areas such as sales incentives scheme, P&L management and staff development. 
  • To achieve the business goals
  • Direct Brand/Store Manager on managerial and operational aspects of the store
  • Direct Brand/Store Manager in setting up operational procedures, staff training, customer service and staff general welfare
  • To develop and maintain efficient inventory management and integrity
  • Support the CRM and increase existing base of VIP customers
  • To be an ambassador for the Group and portray at all times a professional and customer oriented image

    • 2.KEY PERFORMANCE INDICATORS :

  • Increase sales and maximize profitability of the stores in the region. (KPI : Sales & Profits)
  • Ensure all the retail standards in the region are maintained to VG Standards. (KPI : Actual vs target retail standards)
  • Achieve high service standards as per Mystery Shopper score card. (KPI: Mystery Shopper Score)
  • Inventory integrity (KPI : stock losses and stock count)
  • Responsible to maintain employee engagement & loyalty (KPI: Staff Turnover rates)

    • 3. KEY AREAS OF RESPONSIBILITIES

    Sales & Operations

  • Plan and maximise the sales and profit contribution of assigned region/area 
  • Develop annual business plan to reflect the business positioning, negotiate key aspects of the planned delivery with the respective brand in the assigned region/area
  • Direct the development of operating standards, policies and procedures, ensuring compliance with all laws and company guidelines
  • Able to analyse ad-hoc retail operational issues and make quick judgment calls, which will support retail sales performance
  • Lead to ensure effective inventory management system for all Brand(s) within the region/area including conducting periodic stock counts at stores and warehouse locations
  • Monitoring brand(s) profitability by management of full price and mark down sales, intake margins, levels of mark down activity and terminal stock
  • Oversee licensing, negotiate contracts and serve as a liaison between operating divisions, vendors, principals 
  • Maximise turnover by ensuring accurate, timely and commercial sales planning and forecasting through analysing and interpreting trends.
  • Ensure the region/area delivers business plan profit through delivery of both volume and cash margin
  • Liaise with store design and store construction to ensure operational needs are met in all new store environments
  • Assess and prioritise all store maintenance issues working with the Store Manager. This includes contingent, recurring and refurbish maintenance projects
  • Oversee the operational turnover and coordination of all necessary departments for all store openings, temp locations and renovations
  • Managing and maintaining a positive working relationship with all the Brand principals within the region/area together with our Valiram Brand Manager(s)
  • Evaluate market conditions, competitors data and implement appropriate change to maximise sales
  • Conducting on-site meetings with management team members of store performance
  • Respond to customer complaints and comments if required
  • Tour the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent retail issues
  • Use information technology/ POS to record sales figures and for data analysis and reporting business performance
  • Work closely with HR on staffing and other people issues pertaining to disciplinary and grievances
  • Anecdotal feedbacks thru store observations, things that report don’t show
  • Weekly touch points/ touch base

    • People/Talent

  • Business partner with HR to analyse headcounts & recruit
  • To manage a pipeline development of talent

    • Marketing

  • Partner with Marketing Manager(s) and Brand Manager(s) to analyse and develop seasonal marketing and PR strategies
  • To input on competitor activities, landlord initiatives & mall specific involvement

    • Compliance 

  • Develops, initiates, maintains, and revises policies and procedures for the general operation of the Retail Compliance Program and its related activities to prevent illegal, unethical, or improper conduct
  • Monitor Retail Management team works schedules and rosters to ensure sufficient Management coverage of the sales floor
  • Assist Audit team in investigation of fraud transactions and/or pilferage of merchandise at the stores

    • Housekeeping

  • Uphold and maintain VM standards at all stores within region/area
  • Ensure the stores are kept neat and tidy at all times
  • Ensure proper care for stocks, fixtures and furniture within the store
  • Asset control- stock management/ delivery/ cash handling control
  • Visual displays and merchandising to be in accordance with Brand Visual Merchandising Guidelines and must be of high standards
  • Be vigilant and practice regular checks on staff movements during operating hours and holiday seasons

    • Leadership

  • Conduct staff appraisal and quarterly performance review
  • Improve staff morale leading to positive and dynamic working attitude and environment
  • Maintain general and acceptable staff working conditions
  • Support all Brand/Store Managers to maintain productivity and retail operational standards in area of: discipline, work performance, sales
    • Original job Manager – Sales & Operations – Michael Kors posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
    Mohon Sekarang

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