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Quality Assurance Analyst - Mandarin - Penang (Video Hosting Service)

icon briefcase Jenis Pekerjaan : Sepenuh Masa

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Penerangan Pekerjaan - Quality Assurance Analyst - Mandarin - Penang (Video Hosting Service)

Overview

Job Summary
If you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you!

Qualifications

Main Requirements:

  • Bachelor’s degree  or  equivalent diploma  in any discipline
  • Candidate must be able to work on  rotational shift  (3 shift / 5 working days)
  • Minimum 2 years’ experience as QA in call center
  • Must be proficiency in English & Mandarin in terms of written, reading and speaking
  • Able to  start work immediately  is preferred.
  • Responsibilities

    Key Responsibilities:

  • Conduct root cause and other data analysis
  • Conduct QA evaluations per client requirements and provides QA progress reports to team lead
  • Act as escalation point of contact for process questions, issues and resolution
  • Act as Subject Matter Expert (SME) for QA evaluations
  • Participate as project team member in problem prevention and continuous improvement projects
  • Original job Quality Assurance Analyst - Mandarin - Penang (Video Hosting Service) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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