Live Chat Manager - Remote Work

salary Salary :

RM6,353 - 8,576 monthly

icon briefcase Jenis Pekerjaan : Sambilan
icon remote-alt Bekerja dari Rumah

Bilangan Pemohon

 : 

000+

Click to reveal the number of candidates who applied for this job.

🔥 mendesak

✨ Permulaan Segera

icon loader
icon loader
Terbuka hanya untuk calon yang berpangkalan di Malaysia

Pekerjaan ini tidak lagi menerima permohonan.

Tatal ke bawah untuk melihat kerja yang serupa .

Penerangan Pekerjaan - Live Chat Manager - Remote Work

Job Description:


Fraser & Neave Holdings Bhd is seeking a dedicated and independent Live Chat Manager to join our team on a part-time basis. This remote position will be based in Kuala Lumpur, MY and is suitable for a candidate with 8 years of experience in a similar role.


As the Live Chat Manager, you will be responsible for managing our live chat platform, engaging with customers in real-time, and providing exceptional customer service. Your primary duties will include responding to customer inquiries, resolving issues efficiently, and maintaining a high level of customer satisfaction. Additionally, you will be responsible for analyzing chat data, identifying trends, and implementing strategies to improve the overall customer experience.


Key responsibilities: - Manage the live chat platform and respond to customer inquiries promptly - Provide accurate information and solutions to customers in a professional manner - Work closely with other team members to ensure consistent messaging and customer service - Analyze chat data to identify trends and opportunities for improvement - Implement strategies to enhance the live chat experience and drive customer satisfaction - Stay up-to-date on industry trends and best practices in live chat management


Requirements: - 8 years of experience in a live chat management role - Strong communication skills and the ability to multitask - Critical thinking and decision-making skills - Ability to work independently and prioritize tasks effectively - Proficiency in chat management software and tools


Personality traits: dedicated, independent Soft skills: critical thinking, decision-making


Benefits: - Dental insurance - Travel & spending expenses - Retirement plan


Working environment: Our company is committed to environmental responsibility and sustainable practices. As a Live Chat Manager, you will have the opportunity to contribute to our green initiatives and make a positive impact on the environment.


Equal opportunity statement: Fraser & Neave Holdings Bhd is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Jadual kerja

Kerja ini mempunyai jadual kerja berikut:

  • Flexible

Faedah & Faedah

Pekerjaan ini mempunyai faedah berikut:

  • Remote work flexibility
Original job Live Chat Manager - Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Terbuka hanya untuk calon yang berpangkalan di Malaysia

Pekerjaan ini tidak lagi menerima permohonan.

Tatal ke bawah untuk melihat kerja yang serupa .

icon no cv required Tiada CV Diperlukan icon fast interview Temuduga Segera melalui Perbualan

Kongsi kerja ini dengan rakan anda

Lihat Perkhidmatan Pelanggan / Perkhidmatan Tetamu serupa pekerjaan Sambilan yang serupa di bawah

GrabJobs ialah portal pekerjaan no1 di Malaysia, menghubungkan anda dengan beribu-ribu pekerjaan dengan pantas! Cari kerja terbaik di Malaysia, mohon dalam 1 klik dan dapatkan pekerjaan hari ini!

Aplikasi Mudah Alih

Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.