Chat Support Officer

salary Salary :

RM4,606 - 6,670 monthly

icon briefcase Jenis Pekerjaan : Sambilan
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Penerangan Pekerjaan - Chat Support Officer

Job Description:

IHH Healthcare Berhad is seeking a passionate and driven individual to join our team as a Chat Support Officer in Johor Bahru, Johor, MY. As an Associate Level position, the Chat Support Officer will be responsible for providing exceptional customer service and support through chat communication channels.

Responsibilities: 1. Respond to customer inquiries and provide support through chat platforms in a timely and professional manner. 2. Assist customers with product information, troubleshooting technical issues, and resolving any complaints or concerns. 3. Maintain accurate records of customer interactions and transactions. 4. Collaborate with internal teams to escalate and resolve complex customer issues. 5. Keep up-to-date with product knowledge and best practices to provide accurate information to customers. 6. Contribute to improving customer satisfaction and retention rates through exceptional service delivery.

Requirements: 1. Minimum of 4 years of experience in customer service or chat support roles. 2. Strong emotional intelligence to understand and respond effectively to customer needs. 3. Excellent communication skills, both written and verbal. 4. Ability to multitask and prioritize tasks effectively in a fast-paced environment. 5. Comfortable using chat support software and other customer service tools. 6. A proactive and solution-oriented mindset. 7. Flexibility to work part-time hours as required.

Personality traits: Passionate, Driven Soft skills: Emotional intelligence, Communication

Benefits: 1. Parental leave to support work-life balance. 2. Disability insurance for added security. 3. Training and professional development opportunities for personal and career growth.

Working environment: We encourage a culture of ongoing learning and development for personal and professional growth. Our team values collaboration, respect, and excellence in customer service.

Equal Opportunity Statement: IHH Healthcare Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all individuals are respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Jadual kerja

Kerja ini mempunyai jadual kerja berikut:

  • Flexible

Faedah & Faedah

Pekerjaan ini mempunyai faedah berikut:

  • Remote work flexibility
Original job Chat Support Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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