Customer Care Associate - Work from home

salary Salary :

RM4,288 - 6,512 monthly

icon briefcase Jenis Pekerjaan : Sambilan
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Penerangan Pekerjaan - Customer Care Associate - Work from home

Job Description: Petron Malaysia is seeking a Customer Care Associate to join our team on a part-time basis, working remotely from Johor Bahru, Johor, MY. As an Associate Level position, we require at least 2 years of experience in customer service or a related field.

Responsibilities: 1. Provide excellent customer service through various channels such as phone, email, and chat. 2. Address customer inquiries, concerns, and complaints in a timely and professional manner. 3. Assist customers with product information, ordering, and issue resolution. 4. Handle escalated customer complaints and ensure customer satisfaction. 5. Maintain accurate customer records and information in the company database. 6. Collaborate with other departments to improve customer experience and drive customer loyalty. 7. Stay updated on product knowledge, company policies, and industry trends to better assist customers. 8. Meet individual and team goals for customer satisfaction and response times.

Requirements: 1. Adaptable personality with a passion for customer service. 2. Strong project management skills and ability to make quick and informed decisions. 3. Excellent communication skills and ability to handle difficult customers with empathy. 4. Ability to work independently and manage time effectively in a remote work environment. 5. Proficient in computer skills and familiarity with CRM systems. 6. High school diploma or equivalent required, additional education or certification in customer service is a plus.

Benefits: 1. Profit sharing opportunities based on performance metrics. 2. Vision insurance coverage for eligible employees. 3. Paid sick leave for part-time associates.

Working Environment: At Petron Malaysia, we encourage calculated risk-taking to drive innovation and progress. Our team values collaboration, creativity, and excellence in customer care. We provide training and support to help you succeed in your role as a Customer Care Associate.

Equal Opportunity Statement: Petron Malaysia is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Jadual kerja

Kerja ini mempunyai jadual kerja berikut:

  • Flexible

Faedah & Faedah

Pekerjaan ini mempunyai faedah berikut:

  • Remote work flexibility
Original job Customer Care Associate - Work from home posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Terbuka hanya untuk calon yang berpangkalan di Malaysia

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Aplikasi Mudah Alih

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