Customer Support Associate

salary Salary :

RM3,176 - 4,923 monthly

icon briefcase Jenis Pekerjaan : Sambilan
icon remote-alt Bekerja dari Rumah

Bilangan Pemohon

 : 

000+

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Penerangan Pekerjaan - Customer Support Associate

Job Description:


Sime Darby Berhad is seeking a Customer Support Associate to join our team in Johor Bahru, Johor, MY on a part-time basis. As an entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to start their career in customer support.


Responsibilities: 1. Provide excellent customer service through various channels including phone, email, and live chat. 2. Assist customers with product inquiries, order processing, and issue resolution. 3. Handle customer complaints and escalations with professionalism and empathy. 4. Maintain a positive and helpful attitude when interacting with customers. 5. Effectively communicate customer feedback to the relevant departments. 6. Collaborate with cross-functional teams to improve overall customer experience. 7. Keep accurate records of customer interactions and transactions. 8. Assist in creating and updating customer support documentation.


Requirements: 1. Confident and resourceful personality traits to effectively handle customer inquiries and issues. 2. Strong planning and leadership skills to manage workload and prioritize tasks. 3. Excellent communication and interpersonal abilities. 4. Ability to work in a fast-paced environment and adapt to change. 5. Proficiency in using customer support software and Microsoft Office suite. 6. High school diploma or equivalent.


Benefits: 1. Paid Time Off (PTO) for work-life balance. 2. Travel opportunities for professional development. 3. Relocation allowance for eligible candidates.


Working Environment: At Sime Darby Berhad, we are committed to environmental responsibility and sustainable practices. Joining our team means contributing to a greener future and making a positive impact on the world around us.


Equal Opportunity Statement: Sime Darby Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.


Deadline to Apply: Interested candidates are encouraged to apply by March 10, 2024. We look forward to receiving your application and welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Jadual kerja

Kerja ini mempunyai jadual kerja berikut:

  • Flexible

Faedah & Faedah

Pekerjaan ini mempunyai faedah berikut:

  • Remote work flexibility
Original job Customer Support Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Terbuka hanya untuk calon yang berpangkalan di Malaysia

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