Customer Support Officer - Work from home

salary Salary :

RM3,097 - 4,447 monthly

icon briefcase Jenis Pekerjaan : Sambilan
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Penerangan Pekerjaan - Customer Support Officer - Work from home

Job Description:

We are looking for a Customer Support Officer to join our team at Digi.Com Berhad. This is a part-time, entry-level position that allows you to work from home in Johor Bahru, Johor, MY. As a Customer Support Officer, you will be responsible for providing exceptional customer service to our clients through various communication channels.

Responsibilities: 1. Respond to customer inquiries and resolve issues in a timely and professional manner. 2. Assist customers with technical support related to our products and services. 3. Document all customer interactions accurately in our CRM system. 4. Collaborate with other team members to ensure customer satisfaction and retention. 5. Actively seek opportunities to upsell and cross-sell products to customers. 6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

Requirements: 1. No prior experience required, but a strong willingness to learn and grow in a customer service role. 2. Resourceful and reliable individuals who can work independently from home. 3. Strong time management skills and attention to detail to handle multiple customer inquiries simultaneously. 4. Excellent communication skills, both written and verbal. 5. Ability to adapt to changes and learn new processes quickly. 6. Must have a stable internet connection and a quiet workspace to work from home.

Personality Traits: 1. Resourceful: Ability to find creative solutions to customer problems. 2. Reliable: Demonstrate consistency in providing excellent customer service.

Soft Skills: 1. Time Management: Prioritize tasks efficiently to meet customer needs. 2. Attention to Detail: Ensure accuracy in handling customer inquiries and documenting interactions.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Life insurance coverage for all employees. 3. Free food provided for employees working from home.

Working Environment: Achieve success in a high-energy workplace focused on delivering impactful results.

Equal Opportunity Statement: Digi.Com Berhad is an equal opportunity employer and does not discriminate based on race, gender, religion, age, or disability. We encourage all qualified individuals to apply for this position.

Deadline to apply: 2024-06-01

If you are passionate about helping customers and thrive in a remote work environment, we would love to hear from you. Apply now to join our dynamic team as a Customer Support Officer at Digi.Com Berhad.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Jadual kerja

Kerja ini mempunyai jadual kerja berikut:

  • Flexible

Faedah & Faedah

Pekerjaan ini mempunyai faedah berikut:

  • Remote work flexibility
Original job Customer Support Officer - Work from home posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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