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Ops Sup Supervisor - Urgent Hire

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Descripción del trabajo - Ops Sup Supervisor - Urgent Hire

We are hiring a brilliant Ops Sup Supervisor to join our all-star team at in Ciudad de México.
Growing your career as a Full Time Ops Sup Supervisor is an awesome opportunity to develop useful skills.
If you are strong in critical thinking, cooperation and have the right experience for the job, then apply for the position of Ops Sup Supervisor at today!

The Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes. Responsibilities:

  • Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
  • Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
  • Analyze operations information and make evaluative judgements to solve problems
  • Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
  • Identify hiring needs to ensure adequate staffing
  • Serve as a backup for manager, as needed
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


Qualifications:

  • 0-2 years of relevant experience
  • Direct line management experience in a call center or production environment preferred
  • Working knowledge of financial industry preferred
  • Proactive leadership and motivational skills
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills


Education:

  • Bachelor’s degree/University degree or equivalent experience


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

  • Experiencia laboral en institución financiera, mínimo 3 años consecutivos.
  • Conocimiento de Paquetería Office (Access, Excel, Explorer, Outlook, Power Point y Word):
    • Consulta, tablas dinámicas y macros.
    • Creación de reportes, estadísticas, tablas dinámicas, gráficas, cruces, promedios, etc.
    • Creación y administración de bitácoras.
    • Creación y edición de documentos.
    • Elaboración de presentaciones.
  • Manejo de Lenguaje SQL, conocimiento en gestores de base de datos (MySQL, SQL Server).
  • Manejo de Visual Basic para aplicación, así como VB.NET.
  • Conocimiento de Sistemas de Citibanamex.
  • Observación y mantenimiento de controles, prevención de riesgos en procesos, presentación de evidencias idóneas.
  • Participación en el desarrollo de proyectos (requerimiento funcional, pruebas, validaciones y liberaciones).
  • Experiencia en análisis de estrategias, aplicación y cumplimiento de regulaciones administrativas y judiciales, resultados bajo plazos fatales.
  • Experiencia en canales de contacto con clientes (carta, correo electrónico y SMS).

Inglés deseable.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting


Benefits of working as a Ops Sup Supervisor in Ciudad de México:


● Learning opportunities
● Opportunities to grow
● Attractive package
Original job Ops Sup Supervisor - Urgent Hire posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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