Senior Operations Analyst, Cloud Services, Capital Markets - Hiring Urgently

We are hiring an enthusiastic Senior Operations Analyst, Cloud Services, Capital Markets to join our awesome team at Adenza in Ciudad de México.
Growing your career as a Full Time Senior Operations Analyst, Cloud Services, Capital Markets is an amazing opportunity to develop exceptional skills.
If you are strong in adaptability, presentation and have the right initiative for the job, then apply for the position of Senior Operations Analyst, Cloud Services, Capital Markets at Adenza today!

Senior Operations Analyst, Cloud Services, Capital Markets

Department: Cloud Services

Employment Type: Permanent - Full Time

Location: Mexico City

Description

Calypso Technology and Axiom SL have merged to form a new company, Adenza.

Division Overview
Customer Success is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.

Team and Role Overview

We are looking for a Senior Cloud Support Engineer who will report directly to the Cloud Production Operations Manager. If you have the curiosity to learn new technology, enjoy traveling, love technical writing and have a deep passion for training, and thrive from building new relationships, this position may be right for you.

Responsibilities

• Ensure that the overall service (including people/processes/tools/infrastructure) is available, and meeting agreed service level requirements.
• Mentoring of Cloud Operations Analysts
• Ensure that the customer and operational support environments are sized appropriately (including both increasing resources as needed and also reducing resources when not in use)
• Manage appropriate incidents (and problems) through to resolution, referring and escalating to other resolver groups as required
• Support plans relating to security incidents (including testing), initiating actions when flagged, ensuring liaison with other parties (internal and external) as necessary
• Maintain operational run book, taking input from other teams as required
• Ensure support for a culture of continuous improvement, including identifying areas for potentially improved automation and feeding back to relevant teams
• Serve as a technical escalation point for critical production issues and drive escalation/resolution of problems into Support and Engineering teams.
• Adopt, customize, and implement industry-standard DevOps policies and DevOps procedures.
• Create and maintain automated scripts that will build, configure, deploy, and test applications deployed to different environments; maintain, support, and enhance our continuous integration environment.
• Work hands-on with the system, install and configure it, and test that it meets the customer’s technical and business requirements.
• Support and interact with clients to manage Production Environments and ensure availability of the applications. Triage and analyze issues, including performance and connectivity issues
• Create and document processes and standards.
• Participate in DR design and tests to maintain high levels of readiness to ensure business continuity.

Skills And Requirements

• BS and/or MS in Computer Science or related field
• At least 5+ years in a SaaS environment for a managed infrastructure or cloud-based solution
• Strong knowledge of public cloud architecture (OCI, AWS)
• Must have experience in DevOps (or related) or Infrastructure Support.
• Good interpersonal and communications skills, with an ability to communicate in non-technical terms to non-technical people
• Strong experience with centralized (n-tier) and decentralized (client/server) environment models.
• Strong analytical skills and a familiarity with problem-solving, attention to detail and quality, and a desire for improvement
• Good knowledge of system development life cycle and implementation (including dev. tools like Vcode, GIT, GITLAB, Jenkins).
• Experience with scripting languages such as Python and Unix Shell will be an advantage.
• Working knowledge of Apache Red Hat Linux, Windows server.
• Good understanding of security and network protocols, such as sFTP, VPN, Kerberos and SSH.
• Good understanding of Java and JVM process, JVM tuning, JConsole, JMX, and other java tools.
• Knowledge of IMB MQ and Other JMS services is a plus.
• Ability to rapidly assess, analyze, and resolve complicated issues with little initial information or direction and with varying degrees of ambiguity.
• Familiarity with SQL and Oracle databases.
• A passion for providing excellent service to all internal and external customers.
• Ability to work in a 24/7 environment.

More About Us

Our Office:
We’re located in a luxurious building Regus place at Napoles on the 7th floor, which has a characteristic that highlights the architecture of the localization. Located at Insurgentes Avenue, the locale offers a wide variety of facilities and services, as well as the best transportation system in the entire city. Exclusive restaurants and shops of the best brands are within a few minutes’ walk. Adenza has 2 offices all furnished and equipped, the floor has bathrooms, meeting rooms, a coffee area optimizing and facilitating the day-to-day of the business.

Why Apply:

Adenza’s mission to pioneer innovative technology offering efficient, accessible, and transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza’s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you. Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.
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Benefits of working as a Senior Operations Analyst, Cloud Services, Capital Markets in Ciudad de México:

● Learning opportunities
● Company offers career progression opportunities
● Advantageous package