Associate Principal Engineer - Cloud Infrastructure

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Leadership & Team Management:

• Lead and manage the Cloud & Infrastructure Hosting operations team, providing guidance, mentoring and support.
• Ensure team members are well-equipped and trained to handle the evolving cloud and Infrastructure Mgmt. environment.
• Perform Technical and capability assessment of team, training needs, onboarding of new team members o Foster a culture of continuous improvement, accountability, and teamwork.

Operational Oversight:

• Oversee the daily operations of cloud and infrastructure environments, ensuring throughput, reliability, and performance.
• Manage and monitor cloud and infrastructure environments, troubleshooting incidents, managing outage bridge, coordination between multiple teams for issue resolution, leading root cause analysis for Critical service issues.
• Communicate operational performance, incident status, and improvement plans to management and stakeholders.
• Ensure service-level agreements (SLAs) are met and reported to key stakeholders.

Security & Compliance:

• Knowledgeable of security standards and regulatory requirements for cloud and on collocation environments.
• Knowledgeable on security risks/threats, vulnerability management, encryption, High Availability and Disaster Recovery plans.

Communication:

• Act as the primary point of contact for the operations team, collaborating with software development, product, and client services teams.
• Coordination between geographically distributed teams across multiple time-zones to ensure service levels and hand-offs are efficiently performed

Process Improvement:

• Develop and refine operational processes based on ITIL standards, aiming for efficiency, scalability, and reliability.
• Lead continuous improvement initiatives to enhance system performance, reduce downtime, and streamline operations.

Must have Skills: Cloud architecture (Capable), Azure DevOps (Strong).

• 5+ years of experience managing cloud & Infrastructure operations, hosting services, or similar IT infrastructure.
• Strong knowledge of cloud platforms (AWS, Azure, GCP), virtualization technologies, Kubernetes, and hosting environments.
• Proven track record in leading and managing Operations teams in a fast-paced, high growth environment.
• Experience with cloud automation tools (e.g., Terraform, Ansible) and monitoring solutions.
• Familiarity with ITIL practices, DevOps principles, and Agile methodologies.
• Excellent problem-solving skills, with the ability to diagnose complex issues and implement solutions quickly.
• Strong communication skills with the ability to present technical concepts to non-technical stakeholders.