Back Office Customer Service Representative (email & chat/text H)

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Customer Experience Associate (email & chat/text)

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our Guadalajara, Mexico Team is growing and we're looking for experienced Customer Experience Associates to join our Helpware team.

Position Overview:

Hungryroot is an online grocery service that delivers modern, healthy food with recipe and meal planning support. Hungryroot’s mission is to help people feel their best by making it easier to shop for, cook, and love healthy food. In addition to offering a curated selection of modern brands, Hungryroot develops its own in-house line of innovative healthy products—like Black Bean Brownie Batter (Women’s Health Snack Week Editor’s Pick 2019)—and is challenging the traditional CPG model by building a customer-driven innovation platform to push outdated American grocery offerings into the 21st century.

Hungryroot is seeking an energetic, empathetic, and detail oriented customer advocate who is passionate about delivering exceptional customer service. As a temporary Customer Experience Associate, you will be responsible for day-to-day interactions with our customers over email and text.

Primary Responsibilities:

• Respond to customer comments and questions over email and text
• Maintain constant communication with our Customer Service Manager to identify customer pain points.
• Collaborate with customer service colleagues to identify and track issues & trends to improve the customer experience.

Qualifications:

• Proficient in written and verbal English
• 1-3 years of experience in a customer service role at an e-commerce company, start-up and subscription experience is a plus
• The ability to work evenings and weekends highly preferred
• Experience with Zendesk is a requirement
• Exceptional and empathetic written communication skills
• Ability to learn multiple internal systems and processes quickly
• Detail-oriented with a deliberate pace
• Emotionally intelligent, solution-oriented communication
• A love of learning and the ability to keep up with a constantly changing environment
• A motivated, positive, and selfless attitude

Work Environment:

As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, most especially to the ones severely affected by this pandemic. Our policy is our people first, and as such it is our goal to keep our employees safe during these uncertain times.