Who are we?

WA. Technology is a B2B supplier of iGaming solutions with rapidly growing clients and partnerships in emerging markets. We offer a state-of-the-art iGaming platform, turnkey solutions, and standalone products that empower operators to enter or expand into emerging markets quickly and easily.

The WA.Platform is a fully scalable and customisable solution, featuring over 75 game providers, 6,400+ games, and support for multiple currencies, along with access to over 80 payment methods. WA.Technology enables operators to build their own casino, sportsbook, lottery, fantasy, or poker business precisely as they envision it.

Long story short, you will

Be the go-to person for our customers! You’ll help resolve issues with access, payments, bonuses, and system setups, delivering fast and top-quality support across multiple channels. Collaborate with internal teams to find effective solutions and spot opportunities to improve our processes. If you’re tech-savvy and love helping people, this role is for you!

The main responsibilities we will trust you with:

• Handle and resolve technical support requests for iGaming platforms, including issues with access, payments, bonuses, and user configurations.

• Provide exceptional support to our English and Spanish-speaking customers via email, live chat, and CRM tools like JIRA.

• Log and manage incidents accurately in ticketing systems to ensure efficient handling and resolution.

• Escalate complex issues to technical teams or higher levels when necessary.

• Collaborate with internal teams (Operations, Finance, Development) to deliver quick and effective solutions for customer issues.

• Stay updated on new products, system functionalities, and promotions to provide informed support.

• Identify trends in customer requests and suggest improvements to processes and tools.

Your areas of knowledge and expertise :

• At least 1 year of experience in technical support or customer service, preferably in the iGaming industry (online casino, sports betting) or related sectors (e.g., fintech, technology).

• Familiarity with digital platforms, CRM systems, and remote support tools.

• Experience handling electronic payments, digital wallets, or anti-fraud system queries is a plus.

• Knowledge of ITIL/CompTIA A+, IT Helpdesk Professional, or equivalent certifications is advantageous.

• Strong problem-solving skills, with the ability to stay composed under pressure and maintain a positive, "can-do" attitude.

• Excellent time management and prioritization skills to handle multiple tasks effectively.

• Fluent in Spanish (C2) and proficient in English (B2+), with outstanding written and verbal communication in both languages.

• Ability to work in rotating shifts, including weekends and holidays, ensuring 24/7 support for our global users.

Join a dynamic, fast-paced environment where you’ll play a key role in providing top-notch support to a growing portfolio of clients. We value proactive team players who bring empathy, attention to detail, and a passion for problem-solving. Grow your expertise in the iGaming industry and make a real impact!

Some of the benefits of working with us:

• Opportunity to work with well-connected industry leaders.

• A leadership approach that fosters innovation, creativity, and trust.

• Opportunity to experience the buzz of highly driven and motivated work colleagues.

• Experience a start-up feel in a fast-paced growth-driven environment.

• Be part of international projects with a direct impact on user experience.

• Multicultural environment where you can learn and grow professionally.

"We are committed to fostering an inclusive workplace that values and promotes diversity. Our aim is to create a vibrant, accessible, and welcoming environment for individuals of all backgrounds, experiences, and perspectives. We believe in equal opportunity for everyone and encourage candidates from diverse backgrounds to apply, including those from underrepresented groups. Our hiring decisions are made based on the merits of skills, experience, and potential, ensuring fairness and equality for all applicants."