IT Help Desk Support Specialist

USA Clinics Group is growing and looking to add an IT Help Desk Support Specialist to our team! As an IT Help Desk employee, you would be responsible for managing incoming help desk tickets and calls from 80+ clinics across the country. The person filling this role should be able to assist employees with IT issues in the office or questions on how to use IT systems, such as Internet connectivity issues, Printing, Apple Enterprise applications, etc. This person should be highly organized and able to prioritize tasks based on level of importance. Experience with multiple desktop operating systems, such as Windows, MacOS and Ubuntu Linux, is a big plus.

Responsibilities:

• Assisting offices in multiple states to ensure that computers and networking are in place
• Working closely with corporate support teams
• Managing multiple projects
• Working with senior management to support the execution of company strategy
• Assisting with the integration of new locations, as added
• Providing IT support for the whole team
• Additional duties as assigned

• Must be fluent in English and Spanish
• Strong knowledge of computer systems
• 1-2 years of Office 365 experience preferred
• Associates Degree in IT or other related fields required, new grads are welcome to apply!
• Ability to work both individually and as a member of a team
• Functional knowledge of remote access, networking, Apple mobile device management, and PC configuration
• Proven high level of problem solving, critical thinking and implementation skills