Sales Customer Service - Coordinacion de importaciones y exportaciones

Bosch Building Technologies is divided into the international product business and the regional integrator business. Currently, the three product areas video systems, Access control & intrusion detection systems and communication systems as well as the corresponding cross-divisional functions are being set up as a standalone business that will be further developed by a new owner as core business.

• OB creation request (after monitoring the stock)
• Orders modifications (split lines, changes delivery date requests as per CLP requests, partial shipments)
• Coordinate special deliveries (e.g.: direct shipments from MP to Customers)
• Trainings to Sales in topics related with Customer Service function (e.g., CRM quotation, planning, minimum information in the sales orders)
• Follow up of projects status in CRM with the LA Sales force and participation in the monthly meetings with VS and AI CLPs
• Open orders follow up reports: Details of open orders - check the delivery dates accuracy in PC4 and request further information to CLPs
• Collection and answer to all questions from LA Customer Service Representatives
• CRM Complaint tickets creation and follow up for BU orders
• BU Debit & Credit Notes
• Requests to CDC (E.g., Documentation, priorities in outbound, general information about delivery status)
• Contact with Export Control Office in relation with special blocks and documentation to release orders
• Proxy of Customer Service Rep during vacations

5+ years of experience in logistics areas

Bachelor's or postgraduate degree in administrative or foreign trade areas

Business English in written and oral form

Experience in import and export operations

SAP handling and Microsoft parcels

Bosch is constantly expanding its international presence, since for us cultural diversity

represents one of our greatest strengths. We are continuously promoting the growth of

our more than 17,000 associates, who develop their full potential in one of the highest

quality companies in technology. We value the balance between personal and work life as

one of the main tools to improve the creativity and productivity of our associates.

Get to know more about how we work at Bosch and our new open positions on our social

networks:

• Facebook: Bosch Talento México

• Instagram: Bosch Campus México

• LinkedIn: Bosch México