Tech Services Representative

Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products and solutions, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. The company employs approximately 36,000 employees in more than 50 countries. Reported sales in 2021 were $8.4 billion. Learn more at www.averydennison.com.

• Provide training, consultation and support to customers, sales, technical leaders, application consultants and quality consultants in product technology.
• Research customer technical specifications and requirements with current or potential technical specifications of company products.
• Solve customer problems and issues by identifying short-term root cause and corrective actions.  Provide expertise for resolving technical problems, troubleshoot product and modify/customize product as needed to meet customer needs and requirements.
• Develop potential technical specifications, pricing considerations and contract requirements.
• Timely resolution of formal customer and end-user complaints not resolved by Sales, Technical Leaders or Quality Team.
• Work directly with customers and end-users to define, quantify, and help shape market segment requirements.  
• Assess customer needs in order to recommend appropriate products/services.  Investigate new applications or improvements to products with customers.
• Coordinate and select customer and end-user trials and innovation days.
• Perform analysis, consult with end-user IT staffs and vendors as needed, and provide systems integration services which may include third-party products .
• Identify opportunities for professional services revenues.

• Bachelor’s degree, electronic engineering or related field preferred.

• 5+ years related Technical experience required.

• Strong customer relationship-building experience required.

• Excellent problem-solving, analytical and mathematical skills.

• Strong teamwork and relationship building skills.  

• Strong training and project management experience and skills.

• Strong customer focus and orientation.

• Strong attention to detail & organizational skills.

• Understanding of applicable computer systems, such as Microsoft Office, and function specific software.

• Basic knowledge of Programming Software.

• Excellent written and verbal communication and presentation skills. 

• Availability to travel

• 28-40 Years of age

• Fluent in English written/spoken 80%

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

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