Customer Operations Specialist

icon building Company : Undutchables
icon briefcase Job Type : Full Time

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Job Description - Customer Operations Specialist

Job description

As the Customer Operations Specialist, you will supervise key & independent accounts within an assigned customer portfolio, forging strong connections with the internal teams and stakeholders to ensure seamless business operations. You will also collaborate closely with the sales & marketing team to execute upcoming strategies effectively.Along side this you will:
  • Foster a culture of collective responsibility and prioritize customer satisfaction.
  • Mediate and resolve issues, escalating when necessary.
  • Lead customer setup processes in collaboration with MDM and Warehouse Operations.
  • Oversee order & backlog management, including outbound orders, pro forma invoices, and returns.
  • Monitor order management to optimize supply fill rates and meet quarterly targets.
  • Address blocks on order placement promptly, escalating as needed.
  • Provide support and training on B2B Portal usage.
  • Manage Consignment Customers throughout the process.
  • Monitor central mailboxes and ensure timely responses.
  • Maintain updated documentation for the customer portfolio.
  • Prepare PWC Audit documentation as requested.
  • Requirements

    Requirements:
    • Strong communication and written skills in English and French
    • 3-5 years experience in a similar role, preferably in a B2B setting
    • Strong attention to detail and result driven
    • Strong relationship building skills and service minded
    • Order & backlog management experience
    • Good organizational and planning skills
    • Strong team player
    • Experience in SAP and excel
    • Working conditions

      25 vacation daysPension planCompetitive salaryHybrid working Opportunities to grow Clear & strong onboarding

      Company description

      Our international client is known for being one of the world’s premier watchmakers, recognized for their design innovation and excellence.
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