Customer Service Engineer

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Job Description - Customer Service Engineer

Customer Service Engineer - Benelux/DACH H/F

Field

Job title

Customer Service Engineer - Benelux/DACH H/F

Contract type

Pellenc ST, a global leader in the circular economy sector with over 2500 machines deployed worldwide, is dedicated to creating sustainable solutions for waste sorting. Our cutting-edge machinery inspects and sorts various materials, including packaging, plastics, paper, electronics, industrial, automobile waste, and organic waste. We firmly believe in the power of technology to drive positive change while preserving our planet for future generations.

Join Our Mission :
As a Customer Service Engineer, you will be responsible for managing your team (2 people). Reporting to the Service Manager for Northern Europe, you will contribute to the circular economy by coordinating customer relationships and supporting our clients in the Benelux and German-speaking countries. With your team, you will play a key role in the installation, commissioning, and maintenance of our machinery.

The position is based in home-office and involves a significant amount of travel (minimum 80% of the time). What we offer :
• Industry competitive salary package: We offer comprehensive programs for compensation, benefits and yearly company profit share and company pension.
• Professional development: To continually develop the capabilities of our team, we offer a wide variety of training to support our employees’ learning and growth within the company.
• Equipment: Company car, Tools, Laptop, Mobile phone, Full PPE and uniform provided.
• Full product training performed at France HQ and on site.
• Yearly appraisal and pay review
• Overtime available

Profile

Qualities we seek :
• Ability to be an inspiring team leader.
• A deep commitment to advocating for human values and respect for our planet.
• A passion for using technology to address global challenges, particularly in waste management.
• A curious and innovative mindset.
• The ability to work effectively in a team setting or alone while remaining self-motivated.
• Excellent communication and interpersonal skills.

Technical competencies:
• Mechanical, electrotechnical, or industrial machinery background with a minimum of 5 years of experience in commissioning and maintenance.
• Ability to understand electrical schematics.
• Understanding of pneumatic systems.
• Computer literate.
• Excellent reporting and synthesis skills,
• Ability to work independently and as part of a team.
• Strong knowledge of industrial processes, able to provide guidance to clients effectively.
• Fluent in English and German for seamless communication with our clients.

Are you a passionate individual who shares our commitment to advocating for human values and respect for the planet? Are you eager to make a positive impact through innovative technologies while remaining conscious of environmental and community considerations? If so, we have an exciting opportunity for you to join our dynamic team.

Location

Country

Benelux

Minimum level of education required

3- Bachelor

Minimum level of experience required

6-10 years

General information

Organisation

With 2000 machines operating in 45 countries, Pellenc ST is one of the world's leading suppliers of optical sorting equipment and a central partner for companies operating in the circular economy.

Organisation

With 2000 machines operating in 45 countries, Pellenc ST is one of the world's leading suppliers of optical sorting equipment and a central partner for companies operating in the circular economy. Pellenc ST is pioneering technology in automatic waste sorting systems, developing, manufacturing, and marketing worldwide machines for the inspection and sorting of all types of materials: packaging, plastics, paper, cardboard, electronic waste, industrial and automobile waste, and organic waste. Key to our success and market leadership is the establishment of a strong local presence with a skilled team to provide technical and commercial support.
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