Guest Service Agent - Fast Hire

salary Salary :

€1.75 - 2.6 monthly

icon building Company : Hilton
icon briefcase Job Type : Full Time

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Job Description - Guest Service Agent - Fast Hire

We are looking to hire an enthusiastic Guest Service Agent to join our awesome team at Hilton in Amsterdam.
Growing your career as a Full Time Guest Service Agent is a great opportunity to develop useful skills.
If you are strong in problem-solving, planning and have the right experience for the job, then apply for the position of Guest Service Agent at Hilton today!

Welcome to Hilton Amsterdam – discover a world of opportunities!

What is it like to work with us?

Being ranked as the #2 World’s Best Workplace in 2022 shows how strong we stand in maintaining meaningful relationships with our team members. Hilton Amsterdam is a place where history meets novelty, where YOU can be a part of a vibrant team, working side to side with at least 8 different nationalities just in the Front Office Department and experience dedication, support, motivation, high quality service and most importantly fun!

What we offer YOU:

  • Intensive training period
  • Personal Development program
  • Night allowance of 25% based on the hourly salary
  • 25 vacation days, excluding public holidays (based on the CLA)
  • Automatic enrollment into a pension scheme if you’re > 21 years old (based on the CLA)
  • Travel allowance starting from 5 km distance
  • Referral bonus of 500 €
  • 50% employee discount in all F&B outlets at Hilton Worldwide hotels
  • Hilton Go program: discounted hotel nights available from 45 € per night including breakfast
  • Possibility to become a member of Blue Energy Committee to help organize events for our team members, guests and community
  • Annual team outings, staff parties and quarterly team member forums
  • Discount on the health insurance
  • Fresh and free meals at our Team Member Restaurant
  • Smart and laundered uniform

What will YOU be doing:

  • Greeting and welcoming the guests in a  friendly manner by speaking clearly and positively, listening to understand requests and responding with appropriate action
  • Completing the registration process by inputting and retrieving information from a computer system, confirming number of guests and room rate, making electronic  keys, promoting Hilton Marketing Program such as Hilton Honors
  • Providing guests with accurate information regarding available services, outlet hours, special VIP programs, events etc.
  • Ensuring the generated bills are posted to appropriate accounts, assisting guests with check out payments and charges, properly handling guest credit card and cash payments, converting foreign currency at current posted rates
  • Answering phone and email inquiries, adding messages into the computer system and advising other team members on special guest requests
  • In case of any issues, you will be responsible for apologizing in an empathetic manner and resolving the problems in the most effective way

Hilton Amsterdam is a place for YOU, because:

  • You have previous experience in the guest oriented environment
  • You have the ability to deal with internal and external guests, some of whom may require high level of patience, tact and diplomacy
  • You can stay calm and alert during heavy hotel activity and emergency situations
  • You can come up with creative solutions in challenging situations
  • You can communicate effectively with the team
  • You have a flexible schedule and you are open to work during morning/ evening/ night shifts
  • You work well independently and you are a great team player
  • You have necessary permits and you are legally allowed to work in the Netherlands
  • You have excellent communication skills in English and preferably Dutch
  • You are committed to delivering high level of customer service

Want to get a sneak peak into Hilton Amsterdam? Visit our social media pages


  • hiltonamsterdam
  • teamhiltonamsterdam


  • Hilton Amsterdam

Benefits of working as a Guest Service Agent in Amsterdam:

● Excellent benefits
● Company offers career progression opportunities
● Advantageous package
Original job Guest Service Agent - Fast Hire posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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