Call Center Officer

salary Salary :

€2,900 - 3,800 monthly

icon building Company : Fairphone
icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

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Open only for candidates based in Netherlands

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Job Description - Call Center Officer

Fairphone, a leading sustainable smartphone manufacturer based in Eindhoven, NL, is seeking a motivated and energetic Call Center Officer to join our team. This full-time position is at the Associate Level and requires a minimum of 3 years of experience in a similar role.

Responsibilities: 1. Handle inbound and outbound calls from customers regarding product inquiries, technical issues, and general support. 2. Provide excellent customer service by addressing customer concerns, resolving complaints, and escalating issues when necessary. 3. Maintain accurate records of customer interactions and transactions in the company database. 4. Collaborate with internal departments such as Sales, Technical Support, and Shipping to ensure timely resolution of customer issues. 5. Identify trends in customer concerns and provide feedback to management for process improvements. 6. Meet or exceed established performance metrics for call volume, customer satisfaction, and resolution time.

Requirements: 1. Proven experience in a call center or customer service role. 2. Strong communication and interpersonal skills, with a focus on emotional intelligence. 3. Excellent organizational and planning abilities to manage multiple tasks efficiently. 4. Ability to work effectively in a fast-paced environment and adapt to changing priorities. 5. Proficiency in using CRM software and Microsoft Office applications. 6. Bachelor’s degree in Business Administration or related field preferred.

Personality Traits: - Energetic - Motivated

Soft Skills: - Emotional intelligence - Planning

Benefits: - Paid Time Off (PTO) - Gym Membership - Relocation Allowance

Working Environment: At Fairphone, we promote work-life balance and prioritize employee well-being. Our team members enjoy a supportive and collaborative work environment that values diversity and innovation.

Deadline to Apply: 2024-07-01

Equal Opportunity Statement: Fairphone is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Call Center Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Netherlands

This job is no longer accepting applications.

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