Guest Service Centre Agent - Get Hired Fast

We are looking for a remarkable Guest Service Centre Agent to join our awesome team at Conservatorium in Amsterdam.
Growing your career as a Full Time Guest Service Centre Agent is a fantastic opportunity to develop productive skills.
If you are strong in persuasion, leadership and have the right initiative for the job, then apply for the position of Guest Service Centre Agent at Conservatorium today!

Are you the service-minded Front Office professional who always speaks with a smile in your voice? Would you like to boost or kick-off your career by contributing to the exceptional service to our world renowned guests in the number one 5 star luxury hotel of The Netherlands? Then this is the perfect opportunity for you What are you going to do? As our Guest Service Centre agent you will answer all incoming calls (external and internal) to the hotel. You are the first telephonic contact to our guests and responsible for forwarding calls, answer questions and provide accurate information and assistance. You will handle various requests, such as reservations in our restaurants, item requests/enquiries for in-house guests and you will take Room Service orders, using proactive upsell technics. The Guest Service Centre team is also responsible to WOW our guests by arranging thoughtful and bespoke amenities. Guests celebrating special occasions, VIP guests or rewarding are most loyal patrons. You will follow The Set hotels phone standards, complaint resolution and service recovery procedures. What will your 5 star luxury working environment look like? The different aspects of the front of house department in the Conservatorium Hotel are mostly located in the grand atrium of the hotel. This is where guests check in and out of their room, come with questions or seek advice. With a team of experienced and passionate professionals that understand what it means to work in this hotel, they make sure that all services are run seamlessly. The Guest Service Centre department is based in the back of house and is closely linked with the front of house team. The Front Office Management team is keen on training and developing the team of receptionists, luggage porters, doormen, hosts, guest service agents and night team. This department is open 24/7 so make sure that when you apply, we would like you to be available for all types of shifts. The Conservatorium Hotel is a 5 star luxury hotel in Amsterdam and has been selected as one of the best 25 Luxury hotels of Europe over the past 5 years. We are part of ‘The Set Collection’, which currently consists of 4 properties (Amsterdam, Paris, London & Jerusalem) all operating on the highest level of hospitality. Who are you? Our new colleague has a very strong sense of responsibility, always follows up, is accurate and knows how to deliver exceptional service Furthermore he or she has: Strong verbal and written communication skills; Excellent knowledge of Dutch (must) and English language (written and spoken); Experience in a luxury hotel or customer service role is preferred; Opera system experience and third language knowledge preferable. What can you expect? A salary starting at €1987 - €2282 (full time and dependent on experience) and appropriate employment conditions, travel allowance based on your commute and a uniform that is cared for at work; An inspiring work environment (it really is) where you have the opportunity to follow courses and trainings in house to further develop your skills; Discounts in our hotels, restaurants and spa; Experience our ‘joie de vivre’ during various colleague events and celebrations. Do we have your interest? Does this sound like an interesting career step for you? Then please contact the Human Resource department via Het telefoonnummer op click.appcast.io bekijken or send your CV and motivation letter to: recruitmentconservatoriumhotel.com

Benefits of working as a Guest Service Centre Agent in Amsterdam:

● Company offers great benefits
● Advancement opportunities
● Competitive salary