Aftersales Representative

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Job Description - Aftersales Representative

We are looking for a driven, experienced and dedicated Aftersales Representative with desire to succeed!

Are you interested in improving our Customers’ Experience as Aftersales Representative

Then you might just be the person we are looking for!

Who are you?

You are a real technical problem-solver; supportive, hands-on and customer-oriented. You are full of energy and have a desire to work in a dynamic environment in a young team.

Your profile:

  • Engineering/electrical education background(MTS or HTS)
  • Technical expertise in electrical equipment or electronics
  • At least 3 years aftersales and/or technical experience in an international setting
  • Strong team worker, with good communication, and the ability to interact with a variety of different parties (customers, sales team, product management, etc.)
  • Fluent in English (spoken and written)

This gives you an edge:

  • Knowledge of Lighting application, products and control systems
  • Dutch and/or German

Your responsibilities:

  • Manage and improve total Technical Claim Process in Europe
  • First point of contact for Customer Claims
  • Assessment and investigation of technical claims, including customer onsite visits, where deemed necessary.
  • Work closely with sales team and involved parties to solve customer problems in a fast and cost-efficient way.
  • Work closely with Quality team in Headquarter to improve product quality and manage risk.
  • Operational management of rework actions and maintenance of spare parts
  • Cooperation with product management on technical issues and new product development
  • Document and report technical complaints and After-sales statistics for all product categories
    • Monitoring of failure rates for products in the market and taking responsive reactions
    • Providing of regular transparent financial overviews to management

Who are we?

We are a Global lighting brand active in over 70 countries. By becoming part of our energetic team, you can help us reaching our goals in an environment that is more than just a company. Are you unstOPPLEble like us? Then you are the person we are looking for!

What else?

You are offered a fulltime job in a passionate, fast growing company. This position is based at our European headquarter office in Eindhoven, The Netherlands. You will start in a team where we help each other out and are passionate to strive for the same goal.

For more information about this job vacancy, please contact Sophia Chen on or reply by email: hreurope @opple .com .

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We dare. We care. We have fun. We are OPPLE.

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