Customer Service Specialist fluent in Dutch/English

Who We Are  
  
At OPENLANE, we make wholesale easy so our customers can be more successful. We’re a technology company, building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company, helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. OPENLANE offers its customers, the best digital marketplace for used cars in Europe. Our B2B clients enjoy operational excellence when working with us.  

Our Values  

• Driven Waybuilders: We pursue challenges that inspire us to build, create and innovate.  

• Relentless Curiosity: We seek to understand and improve our customers’ experience.  

• Smart Risk-Taking: We transform risk into progress through data, experience, and intuition.  

• Fearless Ownership: We deliver what we promise and learn along the way.

What will you do?

You are responsible for the following activities:

• Gaining trust and building a positive business relationship with our customers (sellers and buyers of vehicles)
• Supporting the customer throughout the entire buying and selling process including after-sales activities (via phone, emails and chat)
• Getting in touch with customers to maximize the conversion rate and stimulate bids in the auctions
• Negotiating between buyers and sellers

Who are you?

• You are fluent in Dutch and English
• Any additional European language is a plus
• You are computer literate, with good knowledge of MS Office and CRM programs such as Sales Force or you are a fast learner
• You have a first experience in a similar position or you are a highly motivated fresh graduate
• You are a driven, enthusiastic and communicative person with a commercial spirit
• You are goal oriented and you enjoy supporting your clients
• You are a team player who enjoys working in an international environment
• You are living in the surroundings of Tienen and open to work at the office at least twice per week

What's in it for you?

OPENLANE Europe can give your career a boost and offers a full-option performance-led remuneration package.

In return for your dedication and added value you receive a competitive salary and extra-legal advantages such as a yearly bonus plan, variable salary, group insurance, health insurance, meal vouchers, eco-vouchers and 100% reimbursement of public transport.

To increase your job satisfaction, we offer flexible working hours, possibilities for home office, flexible holiday planning, 32 holidays, learning & development opportunities, and a cafeteria with our own cook and warm meals at reduced prices.

To make sure that you have a healthy body and a healthy mind we have a company gym with weekly yoga classes and workout sessions. We also offer free healthy snacks and fruit to our employees because you matter to us.

Are we the perfect match?

• Can you fulfill this vital function within our online auction platform?
• Are you dedicated and able to communicate within a down-to-earth company where we highly believe in a can-do mentality?

Then GO FOR IT and bring your career to the next level!

Send us your CV and motivation letter and become part of the OPENLANE family.

OPENLANE is an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees