Online Chat Support Agent - Work remote worldwide, no experience needed.

The House of Mercier is thrilled to offer an exciting opportunity for aspiring customer service professionals as Online Chat Support Agents. This role is designed for those looking to embark on a rewarding career while enjoying the flexibility of remote work from anywhere in the world. No prior experience is necessary—what matters most is your enthusiasm and willingness to help others! In this position, you will interact with customers through live chat, promptly addressing their inquiries and providing accurate solutions. Our supportive team environment encourages learning and development, making this an ideal entry-level role for individuals who are passionate about customer service. If you are friendly, proactive, and ready to make a positive impact, we invite you to apply!

Responsibilities

• Engage with customers via live chat to answer questions and resolve issues.
• Provide clear and concise information while maintaining a professional tone.
• Document customer interactions for quality assurance and follow-up.
• Collaborate with team members to enhance customer support strategies.
• Identify opportunities to suggest additional products and services to customers.
• Stay updated on product information to provide accurate assistance.

• No prior experience required; training will be provided.
• Strong written communication skills in English are essential.
• Ability to work independently and manage time effectively.
• Basic computer proficiency and comfort using chat software.
• Customer-oriented mindset with a desire to help others.
• Willingness to learn and adapt to new technologies.
• A reliable internet connection and a quiet workspace for effective communication.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan