Partnership Coordinator

Partnership Coordinator is responsible for overseeing the growth, performance, and operational standards of multiple partnership locations. You act as a bridge between the brand’s corporate headquarters and franchise owners, ensuring brand consistency, operational excellence, and alignment with strategic business goals. This role requires a blend of strong franchise business understanding, leadership skills, and deep knowledge of the industry standards. You will be working in a small team in Amsterdam’s HQ.

What you will do:

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  Operational Support & Guidance:

  
  
  
  
  • Provide ongoing operational support to franchisees/partners, helping them manage daily store operations, inventory, visual merchandising, and staffing.
  
  
  • Conduct regular store visits and audits to ensure compliance with company standards, including operational procedures, customer service expectations, and visual merchandising guidelines.
  
  
  • Ensure franchisees adhere to all company policies, procedures, and local laws, including health and safety regulations.
  
  
  • Supporting Allocation team with the timely ordering and replenishment of stock, ensuring franchisees maintain optimal inventory levels to meet demand.
  
  
  
  


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  Training & Development:

  
  
  
  
  • Implement training programs for existing franchisees and their teams, focusing on product knowledge, sales techniques, customer service, and operational efficiency.
  
  
  • Monitor the progress of franchisee training, ensuring that new hires are properly onboarded and that teams are up-to-date on new product lines and seasonal collections.
  
  
  • Organize periodic refresher trainings and in-person visits to maintain high performance across the franchise network.
  
  
  
  


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  Sales & Performance Management:

  
  
  
  
  • Monitor set sales targets for each franchise/partner location, ensuring the achievement of sales growth and profitability goals.
  
  
  • Provide performance analysis, identifying areas of improvement and providing actionable solutions to franchisees.
  
  
  • Monitor store KPIs including revenue, conversion rates, and average transaction value.
  
  
  • Collaborate with the marketing and VM teams’ seasonal campaigns that align with franchisee needs and market trends.
  
  
  
  


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  Brand Integrity & Marketing:

  
  
  
  
  • Ensure that all franchise locations maintain the integrity of the brand, including visual merchandising
  
  
  • Oversee the implementation of local marketing strategies, working with franchisees to tailor campaigns for their specific markets while maintaining corporate brand guidelines.
  
  
  • Coordinate with the central marketing team to ensure franchisees receive the appropriate marketing materials, promotions, and advertising support.
  
  
  • Monitor customer feedback and address any concerns related to product quality, store experience, or brand perception.
  
  
  
  


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  Relationship Management:

  
  
  
  
  • Cultivate and maintain strong, positive relationships with franchisees to encourage open communication, trust, and collaboration.
  
  
  • Act as a liaison between the franchisee and corporate headquarters, providing feedback and reporting on market trends, operational challenges, and business performance.
  
  
  • Resolve conflicts or issues between franchisees and corporate management in a professional and effective manner.
  
  
  
  


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  Compliance & Legal Responsibilities:

  
  
  
  
  • Ensure all franchisees are compliant with the terms of their franchise agreement, local regulations, and health and safety laws.
  
  
  • Maintain accurate and up-to-date records on all franchisee interactions, performance reports, and compliance issues.
  
  
  
  


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  Innovation & Process Improvement:

  
  
  
  
  • Identify opportunities for operational improvements within the franchise network and work with franchisees to implement best practices.
  
  
  • Suggest innovations in customer experience, store operations, and inventory management to increase efficiency and customer satisfaction.
  
  
  • Encourage franchisees to leverage new technologies, digital tools, and e-commerce platforms to enhance the customer experience and streamline operations.
  
  
  
  

Who you are:

• Minimum of 3-5 years of experience in retail management, franchising, or business development, with a focus on the fashion industry.


• Bachelor’s degree in Business Administration, Fashion Merchandising, Retail Management, or a related field. A Master’s degree is a plus.


• Proven track record of managing multiple franchise locations or retail operations, in-depth knowledge of franchise operations and compliance.


• Ability to analyse business performance data and implement corrective actions.


• Strong understanding of fashion retail, customer service, and sales trends.


• Proficiency with retail management software, POS systems, and Microsoft Office Suite (Excel, PowerPoint, Word).


• Excellent leadership and team management skills, with high degree of professionalism and integrity.


• Strong negotiation, communication, and interpersonal skills with strategic thinking capabilities and the ability to handle complex situations.


• Personal Attributes: Results-driven, customer-focused, with a keen eye for detail and passion for product


• Ability to work independently and manage multiple priorities effectively.

What you get:

• Be a part of a creative, forward-thinking team committed to transforming the fashion retail industry through technology.


• Autonomy: We empower you to take ownership, make meaningful decisions, and drive impact without layers of sign-off.


• Growth: We see your potential as a key asset. At Suitsupply, you’ll have abundant opportunities to learn, grow, and excel in a supportive environment that encourages development at every step.


• Corporate Social Responsibility: Our commitment to sustainability and ethical business is unwavering. We work exclusively with suppliers who uphold the highest standards, in alignment with the International Labour Organization.


• Style: Immerse yourself in a world of beautifully crafted, high-quality products, and enjoy a 40% discount on Suitsupply products.