Remote Customer Service Associate

**Job Title:** Remote Customer Service Associate **Company:** KLM Royal Dutch Airlines **Location:** Den Haag, NL **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 3

**About KLM Royal Dutch Airlines:** At KLM Royal Dutch Airlines, we are committed to delivering exceptional travel experiences to our customers around the globe. As part of our mission to provide world-class service, we are seeking a proficient and passionate Remote Customer Service Associate to join our team. This part-time role will be a crucial point of contact for our customers and will play a key role in enhancing their travel experiences.

**Job Overview:** The Remote Customer Service Associate will be responsible for handling customer queries, resolving issues, and providing a seamless communication channel between our customers and KLM. The ideal candidate is energetic, reliable, and possesses a customer-first mindset, ensuring that every interaction reflects the high standards of our airline.

**Key Responsibilities:** - Respond promptly and effectively to customer inquiries via various communication channels, including phone, email, and chat. - Provide detailed and accurate information regarding flight schedules, reservations, baggage policies, and travel restrictions. - Resolve customer complaints and service issues with empathy and professionalism, aiming for first-contact resolution. - Collaborate with other departments to ensure customer issues are addressed effectively and efficiently. - Maintain accurate records of customer interactions and transactions in the customer service management system. - Assist customers with online processes, such as booking tickets, changing or canceling reservations, and checking in for flights. - Stay informed about KLM services, policies, and industry trends to provide customers with relevant information. - Participate in regular training and development sessions to enhance product knowledge and customer service skills. - Contribute to the development of strategies that aim to improve overall customer satisfaction. - Exercise strategic planning to prioritize customer requests based on urgency and importance, while maintaining attention to detail in responding to inquiries. - Participate in team meetings and contribute to a positive work environment that fosters collaboration and learning.

**Requirements:** - Minimum of 3 years of experience in customer service or a related field, preferably in the travel or hospitality industry. - Proficient in English, with excellent verbal and written communication skills; additional languages are a plus. - Strong computer skills, including familiarity with customer service software and Microsoft Office Suite. - Energetic and reliable personality with a passion for delivering exceptional customer service. - Proven ability to work both independently and collaboratively within a remote team. - Excellent problem-solving skills and a proactive approach to addressing customer needs. - Strong attention to detail, ensuring accuracy in processing customer requests and maintaining records. - Demonstrated ability in strategic planning to handle customer inquiries efficiently and effectively.

**Benefits:** - Competitive hourly wage and travel & spending expenses. - Gym membership to support your health and wellness. - Parental leave for our growing family members. - Ongoing professional development opportunities to foster personal and career growth.

**Working Environment:** At KLM Royal Dutch Airlines, we believe in a strong culture of ongoing learning and development. We encourage our employees to take an active role in their personal and professional growth, providing various resources and opportunities for advancement.

**Deadline to Apply:** Please submit your application by **October 10, 2024.**

**Equal Opportunity Statement:** KLM Royal Dutch Airlines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Join our passionate team at KLM Royal Dutch Airlines and contribute to providing unforgettable travel experiences for our customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.