Operations Lead (RFC Ikorodu)

Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities.

By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.

We are looking for an Operations Lead will be responsible for general facility and staff administration, patient communications, event management, maintenance of accurate documentation and vendor management at the Abuja location of Reliance Family Clinics. 

Responsibilities

• Supervise the maintenance of all facilities, equipment and assets of the clinic.  

• Perform staff administrative duties such as staff scheduling, onboarding and training of admin staff, adhoc staff hiring, etc.

• Coordinate all patient scheduling and patient communications.  

• Plan and execute all clinic projects such as corporate and community health talks and outreaches.  

• Ensure accurate documentations and safe record keeping of expenses, revenues, patient data and other critical information.

• Train admin staff members and new employees on the use clinical software and integration with their processes. 

• Coordinate correspondence with government agencies/standards (LAWMA, LASSA, HEFEMA, FIRS, LIRS, etc) and other related regulatory bodies, ensuring strict compliance to obligations. 

• Manage logistics of patients and products, and related resources.  

• Manage payables and receivables from corporate/organisations and vendors (billing, collection and invoices) 

• Ensure the effective use of Tech in Admin processes and promote improvement of processes across the line. 

• Serve as the final backup in periods the Admin desk is unstaffed. 

• Tertiary education in a reputable institution  

• Minimum of 2 years of experience in operations management in a service industry   

• Experience in healthcare administration and operations is preferred 

• Excellent people and leadership skills 

• Excellent data literacy, numeracy and analytical skills 

• Tech savvy and proficiency with productivity tools such as Microsoft Office Suites 

• Strong communication – written and oral  

• Comfortable working in and across teams 

At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

• Competitive Salary and Benefits
  We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
• Premium Health Insurance
  Comprehensive health coverage for you and your family, because your well-being comes first.
• Unlimited Leave
  Take the time you need when you need it—no limits, no questions.
• Meaningful Impact
  Play a key role in transforming customer experiences and shaping healthcare innovation.
• Collaborative Work Culture
  Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities
  Access tools, mentorship, and resources to elevate your skills and career.
• Learning & Development Allowance
  We provide an allowance to support your ongoing professional growth and skill enhancement.

This is more than a job—it's a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.