Client Relations Manager

salary Salary :

₦850,000 - 1,125,000 monthly

icon building Company : Shell
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Job Description - Client Relations Manager

Job Description:

We are looking for a passionate and driven Client Relations Manager to join our team at Shell in Ibadan, NG. As a Client Relations Manager, you will be responsible for building and maintaining strong relationships with clients to promote retention and loyalty. You will serve as the main point of contact for clients, addressing their needs and concerns in a timely and professional manner.

Responsibilities: - Develop and maintain relationships with clients to ensure high levels of satisfaction - Act as the main point of contact for client inquiries, concerns, and feedback - Communicate with clients to understand their needs and preferences - Work closely with internal teams to address client issues and resolve conflicts - Monitor client retention rates and implement strategies to improve customer loyalty - Identify opportunities for upselling and cross-selling products or services to existing clients - Analyze client data to identify trends and make recommendations for improvement - Provide regular reports on client satisfaction and retention metrics to management

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 7 years of experience in client relations or a similar role - Strong communication and interpersonal skills - Proven track record of building and maintaining client relationships - Highly analytical and detail-oriented - Ability to work independently and as part of a team - Proficient in Microsoft Office and CRM software

Personality traits: passionate, driven Soft skills: analysis, communication

Benefits: - Disability insurance - Paid Time Off (PTO) - Vision insurance

Working environment: At Shell, we strive to cultivate leaders who foster inclusivity and mentorship. We believe in creating a supportive and collaborative work environment where employees can grow and thrive.

Deadline to apply: 2024-06-15

Equal Opportunity Statement: Shell is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
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Open only for candidates based in Nigeria

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