Customer Service Associate

salary Salary :

₦650,000 - 1,000,000 monthly

icon building Company : PwC Nigeria
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Open only for candidates based in Nigeria

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Job Description - Customer Service Associate

Job Description:

PwC Nigeria is seeking a part-time Customer Service Associate to join our team in Ibadan, NG. As an Associate Level position, the ideal candidate should have at least 2 years of experience in customer service and possess the necessary skills to excel in this role.

Responsibilities: - Provide excellent customer service through various communication channels, including phone calls, emails, and in-person interactions - Resolve customer inquiries and complaints in a timely and professional manner - Maintain a high level of product knowledge to effectively assist customers with their inquiries - Collaborate with other team members to ensure a seamless customer experience - Keep accurate records of customer interactions and transactions - Stay up-to-date on company policies and procedures to provide accurate information to customers - Assist in identifying customer needs and recommending products or services to meet those needs - Work closely with other departments, such as sales and marketing, to address customer issues and improve overall customer satisfaction - Participate in training and development programs to enhance customer service skills

Requirements: - Energetic and reliable personality traits - Strong negotiation and research skills - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in Microsoft Office applications and other relevant customer service software - Knowledge of customer service principles and practices - Ability to work independently and as part of a team - Prior experience in a customer service role is preferred but not required

Benefits: - Free accommodation - Parental leave - Free food

Working Environment: At PwC Nigeria, we encourage autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and collaborative work environment where employees can grow and develop their skills.

Equal Opportunity Statement: PwC Nigeria is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-06-12

If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply for the Customer Service Associate position at PwC Nigeria today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Customer Service Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Nigeria

This job is no longer accepting applications.

Scroll down below to view similar jobs .

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About the Company

PwC Nigeria

PwC Nigeria is a leading professional services firm in Nigeria. We provide assurance, tax, and advisory services to clients across the country. Our team of experienced professionals are committed to helping our clients succeed in their business goals. We strive to provide the highest quality of serv...

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