Customer Service Manager

salary Salary :

₦725,000 - 1,025,000 monthly

icon building Company : DHL
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Open only for candidates based in Nigeria

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Job Description - Customer Service Manager

Job Description:

DHL is seeking a dynamic and experienced Customer Service Manager to join our team in Abuja, Nigeria. As a leading logistics company, we are looking for an energetic and motivated individual who is passionate about delivering exceptional customer service.

Responsibilities: - Oversee and manage a team of customer service representatives - Develop and implement customer service policies and procedures - Handle customer inquiries and complaints in a timely and professional manner - Monitor customer satisfaction levels and implement strategies to improve service quality - Train and mentor customer service staff - Develop and maintain relationships with key customers - Analyze customer feedback to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience

Requirements: - Minimum of 5 years of experience in customer service - Strong leadership skills and the ability to motivate a team - Excellent time management and organizational skills - Strong communication and interpersonal abilities - Energetic and motivated personality - Bachelor's degree in a related field preferred

Benefits: - Disability insurance - Paid Time Off (PTO) - Free food

Working Environment: At DHL, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where employees can thrive and excel.

Equal Opportunity Statement: DHL is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Customer Service Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Nigeria

This job is no longer accepting applications.

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