Customer Service Specialist

salary Salary :

₦700,000 - 1,000,000 monthly

icon building Company : Shell
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Open only for candidates based in Nigeria

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Job Description - Customer Service Specialist

Job Description:

Shell is looking for a part-time Customer Service Specialist to join our team in Lagos, Nigeria. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and efficient manner.

Responsibilities: 1. Interact with customers via phone, email, and in person to address their inquiries, concerns, and feedback. 2. Process orders, returns, and exchanges accurately and efficiently. 3. Assist customers in resolving any issues or complaints they may have. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Stay up to date on product knowledge to provide accurate information to customers. 7. Assist in training new team members on customer service best practices. 8. Provide feedback to management on customer trends and areas for improvement.

Requirements: 1. A minimum of 3 years of experience in a customer service role. 2. Independent and reliable with the ability to work effectively both independently and as part of a team. 3. Attention to detail and creativity to find innovative solutions to customer issues. 4. Excellent communication and interpersonal skills. 5. High school diploma or equivalent required, Bachelor's degree preferred.

Benefits: - Vision insurance - Company transportation - Free food

Working Environment: Join our team and embrace creativity in a culture that values fresh ideas and inventive solutions. We provide a supportive environment where your contributions are valued and recognized.

Deadline to apply: June 15, 2024

Equal Opportunity Statement: Shell is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. We strive to create an inclusive and diverse work environment where all employees are treated with respect and dignity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Customer Service Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Nigeria

This job is no longer accepting applications.

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