Online Customer Service Associate

salary Salary :

₦487,500 - 700,000 monthly

icon building Company : Paystack
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Open only for candidates based in Nigeria

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Job Description - Online Customer Service Associate

Paystack is seeking a dynamic and motivated Online Customer Service Associate to join our team in Lagos, NG. As a part-time entry-level position, this role is perfect for individuals looking to kickstart their career in customer service in a fast-paced and innovative company.

Responsibilities: - Responding to customer inquiries via email, chat, and phone in a timely and professional manner - Resolving customer issues and providing solutions to ensure customer satisfaction - Handling customer complaints and escalations with empathy and problem-solving skills - Collaborating with other team members to improve customer service processes and procedures - Assisting with online order processing, refunds, and exchanges - Providing product information and technical support to customers - Maintaining accurate records of customer interactions and transactions

Requirements: - Strong written and verbal communication skills - Ability to work independently and prioritize tasks effectively - Driven and motivated to deliver exceptional customer service - Excellent time management and organizational skills - Strategic planning skills to anticipate customer needs and provide proactive solutions - No prior experience required, but a willingness to learn and grow in the role - Must be located in Lagos, NG and able to work part-time hours

Personality traits: - Driven: Demonstrates a strong work ethic and commitment to achieving goals - Independent: Capable of working autonomously and taking initiative to solve problems

Soft skills: - Time management: Ability to prioritize tasks and meet deadlines effectively - Strategic planning: Can anticipate customer needs and provide proactive solutions

Benefits: - Paid Time Off (PTO) - Paid overtime - Joining Bonus

Working environment: - Collaborate with colleagues worldwide, fostering a global village mentality

Deadline to apply: June 15, 2024

Equal opportunity statement: Paystack is committed to creating a diverse and inclusive workplace where all team members are valued and respected. We welcome applicants from all backgrounds and are an equal opportunity employer.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Online Customer Service Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Nigeria

This job is no longer accepting applications.

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