Online Customer Service Officer

salary Salary :

₦650,000 - 925,000 monthly

icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Job Description - Online Customer Service Officer

Job Description:

We are looking for a reliable and confident Online Customer Service Officer to join our team at Seplat Petroleum Development in Ibadan, Nigeria. As an Associate Level position with at least 2 years of experience, you will be responsible for providing exceptional customer service through our online platforms.

Responsibilities: 1. Respond promptly to customer inquiries through our online channels such as email, chat, and social media. 2. Resolve customer complaints in a professional and efficient manner. 3. Assist customers with product information, pricing, and availability. 4. Process orders, returns, and exchanges accurately and in a timely manner. 5. Collaborate with other departments to ensure customer satisfaction. 6. Maintain accurate records of customer interactions and transactions. 7. Stay up-to-date on product knowledge and company policies. 8. Identify and escalate priority issues to the appropriate team members.

Requirements: 1. 2 years of experience in customer service or a related field. 2. Excellent communication skills, both verbal and written. 3. Strong decision-making skills and ability to work under pressure. 4. Persuasive and able to handle difficult situations with tact. 5. Proficient in using online customer service platforms and tools. 6. Ability to work independently and as part of a team. 7. High school diploma or equivalent required; college degree preferred.

Personality Traits: - Reliable - Confident

Soft Skills: - Decision-making - Persuasion

Benefits: - Paid overtime - Life insurance - Employee discounts

Working Environment: At Seplat Petroleum Development, we foster transparency and open dialogue for effective communication at all levels. Our team values collaboration, respect, and continuous improvement.

Deadline to Apply: 2024-06-12

Equal Opportunity Statement: Seplat Petroleum Development is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other basis protected by applicable law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Online Customer Service Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Nigeria

This job is no longer accepting applications.

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