Technical Support Specialist

For which tasks (responsibilities)?

—  Respond to support requests quickly and professionally
—  Monitor performance analyze abnormal situations, and report them to responsible people
—  Troubleshoot and report to relevant teams technical issues reported by the Operator
—  Monitor chat with players and solve issues if they are detected
—  Solve issues that were received from the studio side
—  Monitor the stability of the production environment 24/7
(working at shift 12 hours)
—  Report bugs, malfunctions, and unexpected situations
—  Keep up-to-date support documentation, workflows, and knowledge base

What kind of professional are we looking for?

—  Strong problem-solving and analytical skills
—  English level intermediate or higher
—  Advanced PC user, who easily learns to work with new tools and technologies
—  Multitasking person who can work on several tasks at the same time with the ability to prioritize them
—  Highly responsible and customer-oriented person
—  Ability to use Developer Tools
—Experience in working with logs

Nice to have:
—  Experience in using Google Workspace
—  Experience in the gambling industry
—  Experience with Grafana, Google Cloud

What are the conditions and bonuses?

— Competitive Salary:  Competitive salary fixed in EUR with yearly performance reviews
— Tax Coverage:  The company provides tax coverage
— Remote Work Option:  Choose to work remotely, providing greater flexibility and comfort
— Corporate Benefits:  Medical insurance, psychologist, English-speaking club
— Paid Vacation: 20 working days of paid vacation + 10 time off in lieu, including national holidays
— Paid Sick Leave: 10 working days
— Professional Development:  Get reimbursement for professional development courses and training
— Self-Development:  Get reimbursement for language courses, sports, massage, or life coach