IT Support Technician

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Job Description - IT Support Technician

IT Support Technician Flexa Recruitment Limited location Auckland. $28 – $32 per hour.

IT Support Technician- Permanent. Competitive hourly salary. Permanent- 40 hours a week. Massive healthcare organization. Our client is a massive healthcare organization. They have branches in Australia and New Zealand. They are a supportive  and inclusive organization. This is a permanent full-time role, Monday- Friday. This is a fantastic opportunity for someone with Microsoft 365 experience wanting to work in a growing and supportive organization.

On Offer $28-$32 per hour, Supportive team, 4 weeks annual leave, 10 days sick leave, Be a part of massive organization and avail benefits of the group. Diverse and friendly work environment.

Role you will provide first contact support and resolution for Service Desk calls, and escalation where required. The role is primarily that of IT Level 1 to Level 2 helpdesk support, as well as an onsite field technician support. You will be providing helpdesk and onsite support services to our medical professionals (clinical staff) and administration staff. You will frequently be collaborating with other IT professionals.

You will coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware and configuring systems and applications. In conjunction with the Service Desk team, you will manage the processing of incoming calls to the Service Desk to ensure courteous, timely, and effective resolution to end users.

You holds a relevant Bachelors’ degree. Experience in Microsoft 365 is mandatory and should be able to work unassisted. Exposure in RIS and PACS will be highly desirable. Exposure in Linux, Ubuntu, VMware, Cisco and relative corporate level technologies (desirable). Remote support experience is mandatory. Field Technician experience is mandatory. Helpdesk ticketing software knowledge will be good to have.

At least three years' experience in a similar information technology service desk/helpdesk position. Knowledge of system design, development, implementation, and user support principles and practices. Ability to juggle multiple priorities. Have excellent communication and relationship management skills.

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