IT Support Analyst, Service Desk - Hiring Immediately

We are hiring a competitive IT Support Analyst, Service Desk to join our all-star team at Nzsuperfund in Auckland.
Growing your career as a Full Time IT Support Analyst, Service Desk is an amazing opportunity to develop excellent skills.
If you are strong in problem-solving, decision-making and have the right initiative for the job, then apply for the position of IT Support Analyst, Service Desk at Nzsuperfund today!

Haere Mai!

We are the Kaitiaki / Guardians of New Zealand Superannuation. We are proud of our Te Whāinga / Our purpose: Sustainable investment delivering strong returns for all New Zealanders. We invest government contributions to the NZ Super Fund, a global investment fund helping to ensure the country can pay for the growing cost of universal superannuation (New Zealand Superannuation) in the future. We also oversee the Elevate Fund, which invests in small, fast-growing New Zealand companies.

At the Guardians there’s an energy, passion and a shared commitment to excellence: in 2022 the NZ Super Fund was named the world’s best-performing sovereign wealth fund. The work is complex, innovative and intellectually stimulating. Sustainable finance, including a commitment to being net zero by 2050, is core to our Mātāpono / way of working.

About the position

Working as part of our IT Service-desk team, you will support our employees by:

Managing service desk queries, promptly resolving issues, troubleshooting and escalating matters to third party providers when required.

Provide up to Level 1.5 support and maintenance of the desktop infrastructure

Documenting processes and procedures

Providing support for projects and the ongoing development of IT support services

 

About you

Previous service desk experience is not required, training will be provided for the right person.  Ideally you will have excellent computer skills, the ability to multi-task and prioritise whilst ensuring attention to detail, strong communication and relationship building skills.  We are looking for someone to see tasks through from start to finish with a sense of urgency and commercial focus.

What we offer   

A dynamic, exciting place to work with a team united by our common purpose of sustainable investment delivering strong returns for all New Zealanders.

Competitive remuneration package including base salary, discretionary bonus programme, and up to 8% KiwiSaver matching.

World class professional development, career pathways and job rotation opportunities.

Comprehensive leave and benefits programme including strong parental leave package and insurance cover.

Flexible and accessible work environment that reflects our commitment to equity and an inclusive team.

How to apply:  

We encourage and welcome applications from people with diverse experience, including applicants interested in discussing flexible work options and those with specific disability needs. As a proudly committed equal opportunity employer, we challenge discrimination and actively work to eliminate bias in our hiring practices. Diversity of experience and diversity of background help us to solve complex problems and deliver on our purpose. 

 

We recognise the importance of Te Tiriti o Waitangi and invest in partnership with a range of Iwi/Māori organisations. We warmly welcome and value Mana Whenua who wish to work with us. We are committed to understanding Te Ao Māori and integrating it into our workplace culture, for the benefit of all future generations in Aotearoa. 

 

Please forward your details in strict confidence by clicking 'apply' below. 

Benefits of working as a IT Support Analyst, Service Desk in Auckland:

● Learning opportunities
● Advancement opportunities
● Competitive salary